Project Manager

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The Project Manager successfully manages the implementation of Tyler software for new and existing accounts, from the contract signing through formal transition to the support department, on time and within budget.

Work with our solutions that enable new businesses to safely build, open their doors, and stay in compliance. Our solutions facilitate community development, business management regulation, and code compliance while supporting fire prevention and structural safety.

Location

Lawrenceville, Georgia

Travel

0-5%

Responsibilities

Manage and assume accountability for all aspects of multiple projects related to delivery of client software and services including:
  • Planning and tracking all project activity
  • Monitoring and reviewing revenue recognition and bringing concerns to management, as needed
  • Managing scope, time, and cost to meet client commitments
  • Acquiring and coordinating necessary resources to meet project needs
  • Managing communication with the team and stakeholders
  • Managing the quality of project team deliverables
  • Managing the project budget
  • Reporting on status and risks
  • Identifying, reporting, and managing issues and overcoming project obstacles
  • Act as a client liaison and representative communicating client feedback to appropriate Tyler representatives; resolving outstanding issues on behalf of client in a timely manner
  • Consult with clients on business processes and software modifications and convey needs to appropriate Tyler staff for follow-up
  • Maintain internal documentation with complete client list and project status, e.g., OneNote, Excel, PSA, etc.
  • Conduct onsite and remote kickoff meetings, as required
  • Create, maintain and manage the following:
  • Communication Management Plan
  • Risk Management Plan
  • Risks/Issues Log
  • Status Reports
  • Budgets
  • Project Schedule
  • Perform conference calls/status meetings with clients and document with complete status notes
  • Provide work instruction and feedback to employees assigned to the project
  • Responsible for client relations. Ensure client fully understands the respective roles/responsibilities of client and Tyler staff. Ensure ongoing clear and effective communications
  • As required, involve senior/executive Tyler staff to support effective completion of the project and/or to resolve high-level issues
  • Anticipate, identify, and resolve roadblocks such as client preparation, business process gaps, and missed requirements
  • Identify add-on sales opportunities and participate in contract addendum and purchase order process
  • Manage Transfer to Support process for new clients
  • Manage customer expectations
  • Approximately 25% to 30% travel is required
  • May perform other duties as assigned

 Qualifications

  • Four-year college degree is required
  • PMP certification is required
  • Excellent planning and organizational skills and ability to follow through until processes are completed
  • Solid and proven project management experience essential
  • Three to five years of Project Management experience
  • Previous experience with Tyler EnerGov products preferred
  • Previous experience with PSA is preferred
  • Exceptional customer service skills required
  • Excellent verbal and written communication skills required
  • Proficiency using computers required
  • Strong decision-making and problem-solving skills required
  • Strong analytical ability, particularly in a technical environment, required
  • Proficiency in Microsoft Word and Excel required
  • Proficiency in Microsoft Project a plus
  • Strong public speaking skills and experience with delivery of technical presentations is a plus

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Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

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Requisition Number:2021-969
INDLGD

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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