Senior Project Manager, SoftCode

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The Senior Project Manager position handles the largest/most complex/enterprise-wide projects to ensure the successful implementation of Tyler software for new and existing accounts. In addition, the Senior Project Manager is expected to be a mentor and advisor to less experienced staff and a thought-leader around Tyler project management processes.

Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.

Location

Regional (Los Angeles)

Travel

25-50%

Responsibilities

  • Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and other staff as needed for the largest/most complex/enterprise-wide projects. Project plans outline the scope, schedule, and budget of the project, as well as each party’s responsibilities and mutual commitment to contribute adequate resources to follow the plan.
  • Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information.
  • Manage and assume accountability for all aspects of the largest/most complex/enterprise-wide projects related to delivery of client software and services including:
    • Creation of project plan and documents as well as organizing and tracking all project activity.
    • Planning, coordinating, and monitoring necessary resources to meet project needs.
    • Tracking project hours and budget
    • Creating and submitting and/or supervising project deliverables by due dates.
    • Managing scope, time and cost to meet client commitments.
    • Managing communication throughout the team and stakeholders. Attending any and all project meetings with client.
    • Documenting and reporting status and issues.
    • Identifying, reporting, escalating issue to manage risks; overcoming project obstacles.
    • Acting as a client liaison and representative communicating client feedback to appropriate Tyler representatives; acting to resolve outstanding issues on behalf of client in a timely manner.
  • Conduct planning sessions with the client’s key functional leaders to create a series of documented management plans that specify the project plan and scope.
  • Continually find ways to improve processes to ensure an efficient and effective client experience. Implement process improvement initiatives.
  • Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.
  • Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
  • Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
  • Communicate and collaborate with technical resources to resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third party vendors or clients.
  • Communicate completion of milestones to clients and secure formal acceptance from them.
  • Manage, complete and communicate all required deliverables and documents to client.
  • Upon project completion conduct meetings with clients to ensure a smooth transition of services from implementation to support.
  • Communicate with the implementation staff and management regularly, ensuring timely delivery of schedules and resource projections; relaying personnel, client, contract, and departmental issues; responding to directives that are issued to meet department goals.
  • Mentor and provide guidance to less experienced staff.
  • Maintain the project team’s calendar commitments by keeping all project event information current.
  • Travel to client site as needed.
  • Perform other duties as assigned.

Qualifications

  • Bachelor’s degree, or comparable work experience.
  • Typically a minimum of four years of experience as an implementation professional (or equivalent/like experience). Solid and proven project management experience essential.
  • PMP certification preferred and maintain status after certification.
  • High level of software life cycle and enterprise software knowledge.
  • Industry and product knowledge.
  • Excellent planning, organizational skills and ability to follow-through until process are completed.
  • Exceptional customer service skills.
  • Excellent verbal and written communication skills to articulate technical and non-technical information to various audiences including management.
  • Highly proficient using computers and exposure to IT infrastructure components.
  • Excellent decision making and problem-solving skills.
  • Excellent analytical ability, particularly in a technical environment.
  • Highly proficient in Microsoft Word, Excel, PowerPoint and Project.
  • Demonstrated ability to prioritize and complete multiple tasks in a fast paced, technical environment.
  • Demonstrated ability to maintain a positive, professional attitude.
  • Excellent negotiation, conflict resolution, and persuasion skills.
  • Valid driver’s license.
  • Ability to travel.

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Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:2020-167
INDCJ

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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