Software Configuration Specialist

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The Software Configuration Specialist uses our proprietary mobile database configuration tool to build the configurations needed for a client’s custom solution.   The candidate is responsible for taking ownership of project tasks escalated to him/her to ensure deliverables are produced in accordance with the project schedule.

Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.

Location

College Station, Texas

Responsibilities

  • Build a custom configuration for a customer based on the Implementation Work Order prepared by the Product Analyst using our proprietary development tools.
  • Build an online entry screen based on the customer configuration.
  • Create custom print jobs for multiple customer forms.
  • Build the solution to produce valid data for export to Court and Records Management Systems.
  • Work closely with implementation field staff, Project Managers, and sometimes clients to troubleshoot and resolve critical issues and ensure billable training days are not interrupted.
  • Act as a technical resource to address customer concerns during trainings.
  • Provide follow-up assistance to clients on highly complex applications or processes, as necessary.
  • Travel to client / demo sites may be required, as needed, to assist with product demonstrations.
  • Provide after-hours support remotely, once a quarter.
  • Perform other duties as assigned.

Qualifications

  • Bachelor’s degree, or comparable work experience.
  • A minimum of one year of experience utilizing SQL Server (or related degree).
  • Excellent initiative, interpersonal, and collaboration skills.
  • An ability to follow complex instructions to complete complicated tasks.
  • A willingness to take on new challenges on your own, asking for help after attempting to solve problems on your own.
  • An ability to learn
  • Excellent attention to detail involving testing the solution to verify it meets customer requirements.
  • Excellent organizational skills with a proven track record of prioritizing and executing on multiple priorities successfully.
  • A demonstrated ability to solve problems by applying product knowledge to original request.
  • Excellent written and verbal communication skills including conveying, documenting, preparing and presenting new ideas to various audiences (including management) on both technical and non-technical information.
  • Knowledge and application of relational database design and data base structures (i.e. fields, tables, views, database objects, etc.) involving data flow, mapping, conversion scripts, etc. helpful.
  • Knowledge and experience creating and executing on software test plans and reports helpful.
  • Strong Microsoft Office skills (including but not limited to Visio and related tools).
  • Knowledge and application of software development tools.
  • Ability to identify and contribute to process improvement initiatives.
  • Knowledge of principles and concepts in the discipline for which the training will be based is desired.

Apply Online


Requisition Number:2020008-1
INDCJ
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Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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