Solutions Consultant, Odyssey

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As a member of the Sales team, the Solution Consultant works closely with Sales Executives to help prospective customers understand, visualize, and achieve their organizational goals using Tyler’s solutions. The Solution Consultant is a major component of Tyler’s initial contact with a prospect, helping to shape our relationships and ultimately paving the way for a successful project.

The Solution Consultant collaborates heavily with other departments, including development, to learn new features and functionality and to ensure functional/technical accuracy and synchronization with Tyler’s overall solution and implementation approach. This position also works with senior management during the sales cycle to determine the scope of project and during the demonstrations. 

Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.

Location

Plano, Texas

Travel

50-75%

Responsibilities

  • Conduct business process reviews with prospective customers to understand their specific needs and to tailor a message that addresses their business objectives.
  • Conduct in-depth onsite and Web presentations and demonstrations of Odyssey Courts and Justice products and services to prospective customers
  • Consult with Account Executives to address and resolve client or prospective customer issues
  • Develop new content for proposals, and customize existing content to reflect specific client requirements within required time frames
  • Maintain product expertise and independently keep up to date on new functionality
  • Research proposal responses with internal subject matter experts
  • Extensive travel required

Qualifications

  • BS/BA degree in related field or equivalent experience required.
  • 3 or more years of experience in courts and justice or equivalent experience preferred
  • Excellent written and oral communication skills, including presentation skills
  • Experience with Odyssey applications desired
  • Ability to field a broad range of questions and respond in an appropriate manner
  • Ability to communicate well with technical and non-technical customers
  • Ability to manage multiple tasks simultaneously and at a fast pace.
  • Self-directed, proactive, analytical and organized.
  • 50-75 percent travel required

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Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:2020014 - 1
INDCJ

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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