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Resilient By Design: How Technology Supports Government
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Building Government Resilience Through Technology

Resilience isn’t just about reacting to disruptions. It’s about the technology infrastructure and insight to adapt to constant change — and being ready to capitalize on new opportunities as they arise. For governments, resilience involves preparedness for various challenges, including cyberattacks, budget pressures, and natural disasters. It goes beyond just recovery, emphasizing the importance of technology in enabling quick responses and effective services to strengthen communities and build resident trust.

Disruption is inevitable – are you prepared?

  • Deliver essential services without interruption

  • Eliminate siloed systems and increase visibility, coordination, and responsiveness

  • Embrace digital modernization through cloud-based systems, automation, and integrated platforms

  • Quickly scale, recover, and adapt from disaster

Building Connected Communities and Resilient Operations

Community Leverages App Before Disruption Occurs

Louisiana adopted the "Get a Game Plan" app as a digital emergency preparedness guide providing residents access to critical information such as emergency numbers, shelter locations, and social media channels.
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Cloud-Based Payment Solutions Improve Resident Experience

Modern secure payment systems enhance government efficiency and resilience for residents, offering quick access to funds and advanced fraud prevention during crises.
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Public Safety Technology Enhances Connected Operations

Public safety agencies utilize advanced technologies and cloud solutions to enhance situational awareness, improve data sharing, and ensure safer operations in real time.
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6 Steps to Take Toward Government Resilience

Identify Critical Services

Rank services by their impact on internal operations and resident-facing functions. Ask agency leaders to prioritize essential services based on their potential disruption if they fail.

Evaluate Risks and Interdependencies

Assess how your critical services link to other systems, particularly those with shared data or API dependencies. A failover plan will be ineffective if reliant systems are offline.

Plan in Phases

Focus on making essential services resilient first. Develop a phased roadmap to enhance others gradually, considering cost, operational capacity, and legacy system transitions.

Test and Practice

Conduct quarterly disaster recovery drills and tabletop exercises with your IT teams. Test failovers and ensure that runbooks and documentation are accurate. Prioritize and rotate a few critical services each quarter for effective sample sizing.

Align with Modernization

Reduce technical debt and enhance resilience with each system upgrade. If your on-premises system lacks a cloud roadmap, explore a SaaS solution for improved availability and recovery.

Embed in Operations

Integrate resilience into budgeting and planning. Assign ownership, track improvements, and treat resilience as a key success metric alongside service delivery, staffing, and cybersecurity.

Want more information?

Learn how cloud technologies, data governance, and AI solutions help governments stay strong before, during, and after disruption.

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Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected within a healthy digital infrastructure. Connecting data, processes, and people makes communities safer, smarter, and more responsive to the needs of residents.

More About Connected Communities