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Digital Access and Accessibility in the Resident Experience
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Digital Access and Accessibility in the Resident Experience

Digital access and accessibility is a critical part of ensuring a successful, inclusive, and efficient resident experience. By prioritizing digital accessibility, you can improve the usability of software, reduce barriers to participation in online services, and create a seamless digital experience for your entire community.

Discover How Tyler Is Prioritizing Accessibility

  • Build trust between residents and the public sector

  • Improve usability and reduce barriers with accessible technology

  • Implement user-friendly and inclusive services

  • Modernize legacy systems with cloud-based platforms

Communities Reducing Barriers and Enhancing Resident Engagement

Mississippi Enhances Access to Maternal Assistance

The Mississippi Access to Maternal Assistance (MAMA) website was launched in 2023 to connect pregnant women and mothers to public and private resources from across the state in three clicks or less.
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Antioch Adopts Modern Utility Payment Options

In addition to online utility payment options, Antioch started offering Text-to-Pay, helping customers keep up with their water bills and reducing monthly average shutoffs by half within the first few months of launch.
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Ulster County Introduces Next-Gen Emergency Response Technology

By introducing text-to-911, Ulster County has been able to provide an additional way for residents in distress to get help. This has been crucial for the hearing impaired and those involved in domestic disputes.
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Establishing Digital Accessibility

Embrace Inclusive Design Principles

  • Understand and prioritize user needs
  • Address potential barriers
  • Identify and resolve accessibility issues during development

Modernize Legacy Systems

  • Integrate accessibility into core infrastructure
  • Improve efficiency and adaptability
  • Streamline workflows while meeting accessibility standards

Using Accessible Payment Technology

  • Reduce barriers and enhance financial equity
  • Flexible and inclusive systems
  • Support unbanked and underbanked populations

Drive Digital Accessibility

  • Identify gaps and prioritize improvements
  • Engage residents and focus groups to identify needs
  • Partner with a trusted technology provider that can provide solutions tailored to the public sector

Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected within a healthy digital infrastructure. Connecting data, processes, and people makes communities safer, smarter, and more responsive to the needs of residents.

More About Connected Communities