Client Success Manager

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We are looking for a passionate Client Success Manager (CSM) to join our team and help law enforcement move to a mobile-first environment.   You will be ensuring that our clients launch SceneDoc’s product successfully, adopt it widely, and are continually driving business value from SceneDoc. This role is perfect for an entrepreneurial, mission-driven person who is great at creative problem solving and building authentic relationships with clients.  

Responsibilities 

  • Build strong partner relationships with technical and operations managers, and key end-users within client accounts.
  • Consult with clients on business processes and software modifications.
  • Document and advise clients on best practices.
  • Develop and execute plans to increase client software usage and increase efficiencies for assigned client accounts
  • Develop client support plans to resolve issues that go beyond first contact resolution.
  • Promote client satisfaction and loyalty by demonstrating an understanding of their critical business issues and delivering services that help meet their business objectives.
  • Assist in follow-up items discovered during onsite visits by Executive Sponsor and/or Client Executive.
  • Participate in regularly scheduled and ad-hoc account management meetings.
  • Participate and/or lead on-site visits/meetings with assigned clients.
  • Participate in team meetings regarding departmental status, procedures, action items, and goals.
  • Coordinate client account reviews for assigned client accounts

Qualifications

  • Demonstrated ability to work and solution client needs in a remote environment.
  • Familiarity with cloud software/SaaS products with 1+ years of industry experience.
  • Previous public safety/law enforcement experience is an asset.
  • Commitment to Tyler’s core values and adoption of Tyler’s processes and procedures.
  • Dedication to client service.
  • Flexibility in schedule in order to meet commitments and project deadlines.
  • Embrace innovative changes in processes and procedures.
  • Ability to travel 10% of the time
  • Consistent work ethic…be present and productive.
  • Professionalism and people skills...must be able to work in a team environment.
  • Consistent proactive attitude and ability to manage multiple tasks effectively.
  • Ability to communicate effectively with a wide range of technical and non-technical audiences.

Location

Remote

Travel

10-25%

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Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:2021-662

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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