HR Payroll & Benefits Administrator

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The HR Payroll and Benefits Administrator plays a crucial role in supporting various HR functions within the organization. This role requires meticulous attention to detail, strong organizational skills, and a proactive approach to HR operations.
 

Location

Manila, Philippines

Responsibilities

 
  • Payroll Governance and Final Pay – Run bi-weekly and off-cycle payroll, compute resigning employees’ final pay and tax clearances, reconcile general ledger entries, and prepare audit-ready payroll files in line with BIR, DOLE, and company policy. 
  • Benefits Administration – Enroll, update, and terminate employee and dependent records for SSS, PhilHealth, Pag-IBIG, HMO, group life, and other voluntary programs; process rice subsidy or fringe-benefit equivalents when applicable; track vendor invoices and ensure timely settlement and reporting. 
  • Service Desk Management – Triage and resolve JIRA tickets within agreed SLAs, providing accurate answers to daily employee inquiries on pay, leave, and benefits; escalate systemic issues to IT, Payroll, or Vendors as needed. 
  • Onboarding and NHO – Coordinate new-hire documentation, background checks, benefits enrollment, and conduct New-Hire Orientation; monitor completion of statutory onboarding requirements and SharePoint checklists. 
  • Employment Documentation – Draft and release Certificates of Employment (COE), employment verifications, and other HR attestations in compliance with BIR Form 2316 and data privacy rules. 
  • Reporting and Analytics – Generate monthly, quarterly, and ad hoc HR reports (payroll GL files, benefits utilization, API extracts, headcount dashboards) and recommend data-driven process improvements. 
  • Regulatory Compliance and Advisory – Keep leaders abreast of new labor standards, tax circulars, and fringe-benefit guidelines, coordinate with legal advisers on emerging compliance risks. 
  • Vendor and Stakeholder Management – Maintain productive relationships with payroll platform owners, HMO and insurance carriers, banks, and government agencies; negotiate SLAs and monitor service performance. 
  • Referral and Incentive Programs – Validate eligibility and process employee-referral payouts and other incentive schemes, ensuring proper tax treatment and timely release. 
  • Automation and Continuous Improvement – Map workflows, build or enhance SharePoint forms and Power Automate flows. 
 

Qualifications

 
  • Bachelor's degree in human resources, management, accounting, finance, or related discipline. 
  • 5+ years of progressive HR operations experience with at least 3 years focused on Philippine payroll and benefits administration for a minimum of 400+ employees. 
  • Working knowledge of Philippine labor law, BIR withholding-tax rules, and statutory benefits regulations; solid understanding of DOLE and BIR compliance calendars. 
  • Hands-on experience with UKG Pro/Dimensions, SAP SuccessFactors, or Workday payroll modules; strong Excel skills and familiarity with API-based data transfers. 
  • Proven ability to manage JIRA (or equivalent) ticketing systems and uphold SLAs in a mid-shift or cross-border support environment. 
  • Excellent stakeholder management skills and vendor negotiation acumen. 
  • High attention to detail, strong analytical mindset, and track record of automating manual processes (e.g., SharePoint, Power Automate, VBA). 
  • Preferred: Certified Payroll Professional (CPP/CPM) or equivalent Philippine payroll certification; Lean Six Sigma or similar continuous-improvement training. 
  • Mid-shift coverage aligned with U.S. East Coast core hours (approx. 3:00 p.m. – 12:00 a.m. PHT). Open to hybrid arrangement with on-site presence required three (3) days per week at the Manila (Taguig) office; reliable home-office connectivity for remote days. 

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Requisition Number:2025-7252




Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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