Implementation Consultant - NCIC

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This Implementation Consultant position is responsible for installing, configuring, testing and training of Tyler Technologies National Crime Information Center (NCIC) Interface software.

Position Expectations and Measurements
  • Revenue recognized as a result of installation work
  • Client satisfaction as measured on surveys/general feedback
  • Quality of work and productivity
  • Ability to complete tasks within deadlines
  • Following Tyler Public Safety processes and procedures

Location

Remote | Troy, Michigan

Travel

10-25%

Responsibilities

  • Remote deployment of Tyler Technologies NCIC Interface software
  • Configure, setup and test the NCIC interface software as well as troubleshoot issues that arise during installation
  • Train the client on interface usage and configuration options using a train-the-trainer approach
  • Understand client needs and effectively interact to ensure that the software addresses their needs
  • Learn software application using a proactive approach and self-initiated training in addition to formal training provided by other team members
  • Assist in meeting team quota for revenue by completing billable installations and/or training 
  • Self-motivated to work unsupervised with customers and complete work within deadlines

Qualifications

  • Experience in implementing software systems required
  • Experience working with clients to understand business requirements and configuring a solution to meet those requirements
  • Law enforcement experience a plus
  • Ability to travel up to 20%
  • Professionalism and people skills...must be able to work in a team environment that includes co-workers, clients, and third parties
  • Consistent positive and proactive attitude
  • Maintaining a plan for professional development and growth
  • Capitalizing on opportunities to develop new skills
  • Eagerly seeking and accepting feedback from team members, peers and managers
  • Highly organized with the ability to plan for and manage multiple client projects

Colorado Code of Regulations 7 CCR 1103-13 Disclosure

Salary will generally fall between $50,000 - $70,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

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Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:2021-706
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Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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