Installation & Support Specialist

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The Installation & Support Specialist is responsible for the installation and service of our proprietary computer systems, peripherals, for our customers in the United States. This person will be a key liaison between our service & support, manufacturing and operations teams. Additionally, this person will manage various installation groups and teams throughout our partner network.


Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.

Location

Brentwood, Tennessee | Lawrenceville, Georgia | Newnan, Georgia | Remote | Marietta, Georgia | Frankfort, Kentucky | Montgomery, Alabama

Travel

75-90%

Responsibilities

  • Setup, program/configure and pre-test all new systems for on-site installation
  • Perform and or manage on-site installs and train customer staff on efficient use of equipment
  • Ensure installations meet or exceed our quality and standards before.
  • Perform pre-install walk-throughs, identify constraints, resource needs, etc. for installation projects.
  • Maintain confidentiality of all customer, client, employee and Company information
  • Perform system upgrades, validate and test all products and platforms
  • Communicate status of projects and orders with customers, team members and management, via system updates, phone calls and/or face to face conversations
  • Responsible for troubleshooting network and platform issues from a provider side perspective
  • Respond to alarms, alerts or abnormal behaviors detected through reactive or proactive monitoring
  • Initiate and prepare accurate documentation, reports, and schedules to ensure all activities are documented and tracked through internal ticketing system
  • Ensure processes and procedures are documented and updated
  • Work with both internal and external teams to assist in escalated troubleshooting for issues relating to products and platforms
  • Maintain all technical certifications required to keep current with manufacturer's technical requirements
  • Abide by all procedures and policies and attend required meetings


Qualifications

  • Bachelor’s Degree in Computer Science, Information Technology, Information Services or equivalent highly preferred
  • Minimum Associate Degree in Computer Sciences, Information Technology, Information Services, or equivalent experience
  • 2+ years working experience in a technical or support role within telecommunications, data networking or application server environment highly preferred
  • Conduct job responsibilities in a professional manner
  • Experience with installation and management of network cabling and terminations
  • Excellent organizational, customer service and interpersonal skills
  • Excellent troubleshooting and problem-solving skills
  • Confident and goal-oriented mind set with ability to develop and achieve short and long-term objectives
  • Demonstrated ability to work in fast paced environment with dynamic priority evolution
  • Ability to adapt to changing conditions and plans with minimal supervision
  • Must be able to perform strenuous labor such as carry 50 pounds, climb ladders, crawl into confined spaces and work in otherwise uncomfortable positions and locations.
  • Must be able to work outdoors in all weather conditions - rain, snow, heat, etc.
  • Must be able to travel, sometimes overnight and multi-night durations.
  • Must have a valid driver's license with satisfactory driving record
  • Must pass a background and drug screen.
 
 

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Requisition Number:2021-1714
INDCJ
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Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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