Excellence 2025: Operational Efficiency Solutions

Efficiency is the foundation of high-performing government. Residents expect public services to be as seamless and responsive as those in the private sector, yet many agencies face flat budgets, limited staff, and aging technology. Every hour spent troubleshooting legacy systems or reentering data is an hour that could serve the community instead. Forward-thinking leaders are overcoming those barriers by embracing digital modernization — automating routine tasks, integrating systems, and using data to drive faster, more cost-effective results.

Celebrating Excellence in Operational Efficiency Solutions

Across the country, public sector organizations are proving that modern technology can deliver measurable impact. With help from Tyler Technologies solutions, they’re cutting processing times, reducing manual work, and improving service delivery across departments. The Tyler Excellence Awards honor these achievements. As 2025 winds down, we’re proud to highlight this year’s winners in the Operational Efficiency category — organizations using innovation to save time, strengthen performance, and deliver better results for their communities.

Driving Adoption of Modern Utility Payment Tools

To support the needs of their growing population and maximize office efficiency, the city of Antioch, California, implemented modern utility payment options through ERP Pro. Since they began to offer these payment solutions, the city has:

• Completed a comprehensive Utility Billing adoption campaign in partnership with Tyler Technologies.
• Increased customer use of self-service payment options, including IVR and Text-to-Pay, by 10% within three months.
• Empowered customers with payment options to help them keep up with their water bills, cutting average monthly shut-offs in half.

Modernizing Payments to Meet City Residents’ Needs

In response to the limitations of payment solutions, the city of Madison sought to modernize its payment processing system and community-facing portals. To optimize processes, Madison wanted a solution that ensured Payment Card Industry (PCI) compliance and connected to their finance system. Madison chose Tyler’s Payments platform, which has:

• Ensured PCI compliance for payments, avoiding non-compliance penalties.
• Optimized the flow of financial data through the integration of Payments and Enterprise ERP, streamlining reconciliation and providing up-to-date data access.
• Reduced the need to wait on customers in person, decreasing the amount of paper processed when taking payments through the mail.
• Provided customers with a convenient, secure portal for making payments.

How to Share Your Agency’s Excellence

Tyler clients: Do you see yourself among your celebrated peers? Learn more about the Tyler Excellence Awards recognition program and submit your organization’s unique story by January 19, 2026!

Moving From Case Management to Client Optimization

The El Paso County Criminal Justice Coordination Department was facing challenges in pretrial case management including errors and inefficiencies due to manual processes and ineffective case monitoring, consuming valuable staff time. The organization’s adept implementation of Enterprise Supervision is supporting better outcomes for the department, clients, and community at large. Through their dedication and future-minded outlook, the department has:

• Automated pretrial processes, enhanced accuracy, and streamlined overall case management.
• Ensured staff can dedicate their time to more impactful pretrial activities.
• Created more efficient, transparent processes for monitoring and reporting client progress.

Streamlining Emergency Response

Looking to improve data sharing capabilities between agencies and dispatch centers, the Stark County Sheriff’s Office in Ohio migrated four local agencies onto a unified cloud-hosted CAD system. Using Enterprise Public Safety as an integrated platform, local agencies:

• Streamlined multi-agency case tracking and reporting.
• Increased collaboration and data-sharing.
• Reduced time spent on server maintenance.
• Accelerated report preparation, reducing paperwork time and increasing field availability for officers.

Clearing a Backlog and Automating Workflow for the Court

With court filings increasing, Superior Court of California, Stanislaus County, needed a way to clear a large backlog of complaints waiting to be processed. Rather than add additional staff, the court leveraged Document Automation in Enterprise Justice to automate the criminal case initiation workflow. By automating the labor-intensive, complex process, the court has:

• Eliminated an average backlog of 300+ criminal complaints.
• Reduced the burden of data entry for court clerks so they could focus on more impactful tasks.
• Increased overall efficiency of criminal case processing.

More TEA Winners: Explore the full list of winners in this category and their stories as well as the rest of the 2025 Tyler Excellence Award winners in every category.