Operational Efficiency Tyler Excellence Award Winners

This category recognizes organizations that have increased operational efficiencies through technology projects using Tyler solutions, specifically those reducing barriers for performing autonomous, essential tasks and delivering better public service.

ERP Pro

City of Antioch, California

Featured Tyler Product: ERP Pro

To support the needs of their growing population and maximize office efficiency, the city of Antioch implemented modern utility payment options through ERP Pro. Since they began to offer these payment solutions, the city has:

  • Completed a comprehensive Utility Billing adoption campaign in partnership with Tyler Technologies.
  • Increased customer use of self-service payment options, including IVR and Text-to-Pay, by 10% within three months.
  • Empowered customers with payment options to help them keep up with their water bills, cutting average monthly shut-offs in half.

Enterprise ERP, Payments

City of Madison, Wisconsin

Featured Tyler Product: Enterprise ERP, Payments

In response to the limitations of payment solutions, the city of Madison sought to modernize its payment processing system and community-facing portals. To optimize processes, Madison wanted a solution that ensured Payment Card Industry (PCI) compliance and connected to their finance system. Madison chose Tyler’s Payments platform, which has:

  • Ensured PCI compliance for payments, avoiding non-compliance penalties.
  • Optimized the flow of financial data through the integration of Payments and Enterprise ERP, streamlining reconciliation and providing up-to-date data access.
  • Reduced the need to wait on customers in person, decreasing the amount of paper processed when taking payments through the mail.
  • Provided customers with a convenient, secure portal for making payments.

Enterprise Permitting & Licensing

City of Raytown, Missouri

Featured Tyler Product: Enterprise Permitting & Licensing

The city of Raytown, Missouri, needed a digital solution that could modernize their permitting processes, streamline payment processing functionality, and facilitate easier tracking of inspections, all while reducing paper usage and staff hours. With Enterprise Permitting & Licensing, the city has:

  • Reduced office visits by 85%.
  • Increased online payment processing by 85%.
  • Optimized their inspection process with digital files and checklists.
  • Reduced postage fees by 60%.

Enterprise Assessment & Tax

County of York, Pennsylvania

Featured Tyler Product: Enterprise Assessment & Tax

The County of York, Pennsylvania, utilized Enterprise Assessment & Tax along with multiple other Tyler solutions to create a cohesive and efficient workflow across departments that:

  • Allowed assessors to have easy access to data in the field, reducing reliance on paper and manual processes.
  • Improved workflow from sales verification, appeals, and the billing process, ensuring that tasks are not missed.
  • Improved the collections rate and reduced delinquencies.
  • Promoted transparency and provided the public with convenient access to county records 24 hours a day.

Enterprise Supervision

El Paso County Criminal Justice Coordination Department, Texas

Featured Tyler Product: Enterprise Supervision

The El Paso County Criminal Justice Coordination Department was facing challenges in pretrial case management including errors and inefficiencies due to manual processes and ineffective case monitoring, consuming valuable staff time. The organization’s adept implementation of Enterprise Supervision is supporting better outcomes for the department, clients, and community at large. Through their dedication and future-minded outlook, the department has:

  • Automated pretrial processes, enhanced accuracy, and streamlined overall case management.
  • Ensured staff can dedicate their time to more impactful pretrial activities.
  • Created more efficient, transparent processes for monitoring and reporting client progress.

Enterprise Corrections

Lake County, Illinois

Featured Tyler Product: Enterprise Corrections

The Lake County Sheriff’s Office needed a new jail management system to help streamline workflows — both within the facility and within the county’s larger justice ecosystem — while improving the user experience. Through the strategic implementation of Enterprise Corrections, the organization substantially modernized operations to address today’s challenges and those of the future. Since implementing the new system, Lake County has:

  • Created seamless workflows and information sharing between jail and court.
  • Allowed facility to book, manage, and monitor individuals more efficiently and safely.
  • Reduced paper flow into the jail facility.

Enterprise Records Management

Macomb County Clerk/Register of Deeds Office, Michigan

Featured Tyler Product: Enterprise Records Management

To increase operational efficiency and enhance public access, the Macomb County Clerk and Register of Deeds Office selected the Enterprise Records Management and Records Public Access applications. With these new solutions, the county:

  • Processed 184 birth records, 7,859 death records, and 4,822 marriage applications in the Vital Records section in 2024, all while cutting wait times to under five minutes.
  • Recorded 106,309 documents, including 83,299 eRecordings, in the Register of Deeds office.
  • Streamlined land records processing, reducing turnaround times from 3-5 days to just 24 hours, made possible by the implementation of the OCR feature.
  • Revived their free fraud notification system for constituents, supported by an extensive public service campaign, which boosted signups from 1,200 to more than 13,000 county residents.

Enterprise Public Safety

Stark County Sheriff’s Office, Ohio

Featured Tyler Product: Enterprise Public Safety

Looking to improve data sharing capabilities between agencies and dispatch centers, the Stark County Sheriff’s Office migrated four local agencies onto a unified cloud-hosted CAD system. With the integrated platform, local agencies:

  • Streamlined multi-agency case tracking and reporting.
  • Increased collaboration and data-sharing.
  • Reduced time spent on server maintenance.
  • Accelerated report preparation, reducing paperwork time and increasing field availability for officers.

Enterprise Justice

Superior Court of California - Stanislaus, California

Featured Tyler Product: Enterprise Justice

With court filings increasing, Superior Court of California, Stanislaus County, needed a way to clear a large backlog of complaints waiting to be processed. Rather than add additional staff, the court leveraged Document Automation to automate the criminal case initiation workflow. By automating the labor-intensive, complex process, the court has:

  • Eliminated an average backlog of 300+ criminal complaints.
  • Reduced the burden of data entry for court clerks so they could focus on more impactful tasks.
  • Increased overall efficiency of criminal case processing.

Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected
within a healthy digital infrastructure. Connecting data, processes, and people makes communities
safer, smarter, and more responsive to the needs of residents.

More About Connected Communities