Civic Interaction & Public Trust Tyler Excellence Award Winners

This category recognizes agencies that have designed a better civic experience with government through technology solutions helping to foster trust and simplify interactions, including enhanced engagement with residents and the business community.

Enterprise ERP

City of Naperville, Illinois

Featured Tyler Product: Enterprise ERP

The city of Naperville sought a better way to manage its annual Arbor Day Tree. The town implemented Tyler's Payments platform and Enterprise Forms to ensure Payment Card Industry (PCI) compliance when taking customer payments and to improve the customer experience. Adoption of Payments and Enterprise Forms has:

  • Allowed customers to make online payments safely and securely.
  • Ensured that the payment process is PCI compliant.
  • Streamlined the customer experience by enabling guest transactions, rather than requiring an account registration.
  • Provided the ability to select desired trees from the city’s inventory.

Enterprise Justice

Macomb County Clerk's Office, Michigan

Featured Tyler Product: Enterprise Justice

Michigan’s Macomb County Clerk’s Office (Court Section) saw the need to modernize an inefficient, paper-reliant jury management system. The organization turned this need into an opportunity to not only streamline jury processes for the court, but also, to drastically improve the public’s juror experience. By leveraging the advanced features of Enterprise Jury Manager, Macomb County has:

  • Increased efficiency by eliminating redundant, time-consuming — and often costly — tasks.
  • Enhanced the juror experience through convenient, accessible online communication options.
  • Improved state reporting accuracy through a modern, integrated jury management solution.

Assessment & Tax Pro

Montana Department of Revenue, Montana

Featured Tyler Product: Assessment & Tax Pro

Montana Department of Revenue needed to provide a more efficient way for citizens to file critical and time-sensitive documentation such as valuation appeals. With Assessment & Tax Pro and SmartFile Montana Department of Revenue has:

  • Transitioned many of their filings to online forms.
  • Improved service to their constituents – particularly those living in remote areas.
  • Adapted to new legislative programs.
  • Reduced processing time, postage fees, and travel costs significantly.
  • Ensured the proper valuation of more than 58 million acres of agricultural land.

Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected
within a healthy digital infrastructure. Connecting data, processes, and people makes communities
safer, smarter, and more responsive to the needs of residents.

More About Connected Communities