Connected Community Tyler Excellence Award Winners

This category recognizes agencies that have effectively integrated multiple Tyler solutions to enable a fully connected community within their agency, or across agency or jurisdiction boundaries, and with their residents.

Enterprise ERP, Enterprise Asset Management

City of Carson, California

Featured Tyler Product: Enterprise ERP, Enterprise Asset Management

The city of Carson sought an integrated solution to promote financial transparency, improve visibility into permitting and licensing activities across departments, enhance customer service, and streamline business license processing. To meet these goals, the city implemented Enterprise ERP, Enterprise Permitting & Licensing, Enterprise Asset Management, and other Tyler Technologies products. Since implementation, the city has:

  • Issued 3,059 permits using Enterprise Permitting & Licensing.
  • Reduced the time to issue permits and follow up on permit status by 55%.
  • Received 928 citizen service requests via its Civic Access Portal and My Civic mobile app within the first 45 days after go-live, with an average resolution time of two days.
  • Enabled online payments to enhance the user experience for community members and reduce the time staff spend managing payments and reconciling accounts.

New World ERP

City of Fayetteville, Arkansas

Featured Tyler Product: New World ERP

As the second-largest city in Arkansas and home to the University of Arkansas, the city of Fayetteville is tasked with maintaining a thriving local economy, workforce, and community. To continue meeting rising demands, the city has leveraged Tyler’s software for nearly 35 years and:

  • Increased online payment adoption by 12% while improving resident satisfaction and easing administrative burdens.
  • Offered convenient, user-friendly access to a community development portal for more than 11,000 users.
  • Stayed current with upgrades and enhancements that strengthen performance and security.

Enterprise Permitting & Licensing

City of Palm Springs, California

Featured Tyler Product: Enterprise Permitting & Licensing

The city of Palm Springs, California, aimed to improve resident engagement while streamlining the cumbersome processes of managing permits and licenses. With the help of Enterprise Permitting & Licensing, the city has:

  • Integrated eight departments into one seamless workflow, improving collaboration, communication, and reducing delays across the city.
  • Reduced onboarding time by 75% with all users now trained in a single system instead of multiple platforms.
  • Issued 1,744 Simple Permits online in just over a year that previously required in-person staff time and resources.
  • Eliminated 100% of paper applications and plans, cutting costs, improving sustainability, and streamlining documentation across departments.

Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected
within a healthy digital infrastructure. Connecting data, processes, and people makes communities
safer, smarter, and more responsive to the needs of residents.

More About Connected Communities