Digital Services & Cloud Tyler Excellence Award Winners

This category recognizes organizations that have flipped their Tyler technology stack into the cloud or have launched Tyler solutions directly in the cloud for improved digital service, better security, and increased access.

Municipal Justice

City of Hobbs, New Mexico

Featured Tyler Product: Municipal Justice

Dedicated to continuous innovation for the betterment of this high-traffic court and those it serves, Hobbs Municipal Court in New Mexico looked to the cloud to stay ahead of a substantial citation workload. Since implementing the fully cloud-based Municipal Justice software solution, the court has:

  • Decreased case processing time drastically through more secure, stable, highly automated workflows.
  • Empowered attorneys to manage cases and track documents and data more effectively online.
  • Increased public and attorney access to digital case information, which in turn, has freed up court staff from answering questions and tracking down documents.

Enterprise ERP

County of Albemarle, Virginia

Featured Tyler Product: Enterprise ERP

Albemarle County’s outdated and disparate financial and procurement systems required extensive manual workarounds due to a lack of integration, resulting in duplicated efforts, data inconsistencies, and limited visibility into current data. In response, the county implemented Enterprise ERP, which has:

  • Reduced manual data entry by 30%, allowing staff to focus on higher-value tasks.
  • Decreased procurement processing by 50%, improving vendor relationships and service delivery.
  • Eliminated data discrepancies, reducing reporting errors.
  • Increased reporting efficiency, reducing prep time for monthly financial reporting from days to hours.

Enterprise Justice

El Paso County IT, Texas

Featured Tyler Product: Enterprise Justice

Seeking out a more stable, dependable, and secure environment for the county’s court case management system, the El Paso County IT Department in Texas decided it was time to migrate to a SaaS-based model in the cloud. Through careful planning and dedication to county-wide collaboration, El Paso’s smooth transition of Enterprise Justice to a SaaS model:

  • Enhanced security, efficiency, and reporting within Enterprise Justice.
  • Increased system uptime significantly — from 87% to nearly 100%.
  • Freed up IT to focus on more impactful tasks by reducing maintenance and support issues.

Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected
within a healthy digital infrastructure. Connecting data, processes, and people makes communities
safer, smarter, and more responsive to the needs of residents.

More About Connected Communities