Performance & Innovation Tyler Excellence Award Winners

This category recognizes organizations that have spurred innovation through their Tyler solution(s) to redefine what performance and accountability look like—both within their department and within their community.

Enterprise Public Safety

Chesapeake Fire Department, Virginia

Featured Tyler Product: Enterprise Public Safety

The Chesapeake Fire Department is among the first in the country to submit live data into the next-generation National Emergency Response Information System (NERIS) via API through Emergency Networking. As the first department to submit data to NERIS, the Chesapeake Fire Department:

  • Worked with NERIS developers to identify and resolve early system challenges.
  • Laid the groundwork for future adopters by documenting best practices and lessons learned.
  • Set a national example for a successful transition between reporting system.

Enterprise ERP

City of Pasadena, California

Featured Tyler Product: Enterprise ERP

The city of Pasadena sought a payments solution to reduce processing delays, improve cash flow visibility, and empower staff to deliver seamless customer service. To achieve this, Pasadena implemented Tyler Payments, which integrates with Tyler's Cashiering and Enterprise ERP. With Payments, the city has:

  • Freed up staff time by automating auto-reconciling payments between Payments, Enterprise ERP, and Cashiering.
  • Automated and simplified the payment process to reduce manual errors and processing time.
  • Enhanced customer satisfaction by offering a user-friendly interface and multiple payment options, reducing foot traffic for in-person payments.
  • Provided customers one-stop convenience for paying a variety of bills through a consolidated platform that integrates seamlessly with Enterprise ERP.

School ERP Pro

Dunlap Community Unit School District #323, Illinois

Featured Tyler Product: School ERP Pro

After years of processing payroll manually, Dunlap CUSD turned to their School ERP Pro system for opportunities to streamline operations in their business office. Since beginning these efforts, the district has:

  • Moved their School ERP Pro solution to the cloud to increase accessibility and performance.
  • Reduced the time it takes to complete payroll from weeks to days with more efficient and accurate processes.
  • Invested in product training to ensure the district can benefit from the functionality available to them.

Enterprise Justice

Las Vegas Justice Court, Nevada

Featured Tyler Product: Enterprise Justice

Needing a new online payment solution to replace its legacy system, Las Vegas Justice Court (LVJC) acted quickly. By swiftly adopting Defendant Access, LVJC not only continued to provide a critical service to defendants, but the court’s innovative implementation streamlined the process for the court and the public. Through their thoughtful approach, the LVJC:

  • Implemented the new payment system in just three months, with a fully functioning integration into its case management system.
  • Reduced foot traffic in the court by 35% from defendants making payments online.
  • Served as an early adopter of new solution functionality and proposed new features, paving the way for other courts’ successful use of Defendant Access.

ERP Pro

Pickens County Government, Georgia

Featured Tyler Product: ERP Pro

Seeking a solution to increase accountability and streamline their accounts payable processes, Pickens County leveraged ERP Pro’s AP Automation and Invoice Capture capabilities. Since adopting these solutions, the county has:

  • Used scheduled reports to facilitate collaboration between departments and address budget issues proactively.
  • Saved time on bank reconciliation and reduced manual data entry through automation.
  • Improved accountability and tracked payments in real time with cloud-based invoice approvals.

Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected
within a healthy digital infrastructure. Connecting data, processes, and people makes communities
safer, smarter, and more responsive to the needs of residents.

More About Connected Communities