Customer Service Representative

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Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.

Location

Brentwood, Tennessee

Travel

0-5%

Responsibilities

  • Provides administrative support to the assigned office by performing routine and complex administrative tasks to ensure accuracy and efficiency in daily tasks.
  • Returns customer calls as they relate to questions. (i.e.: transactions, refunds, making deposits to inmate accounts, etc.).
  • Returns customer email inquiries as they relate to confirmation of deposits, scheduled visits, making deposits, etc.
  • Greeting visitors when they arrive to our offices, setting up corporate lunches, catering, staff meetings, etc.
  • Managing chargebacks, we receive from customers (a chargeback is when a cardholder reports a transaction with a merchant as fraudulent/unauthorized, and we work with the banks on these issues).
  • Managing incoming/outgoing mail distribution for our office (including UPS).
  • Managing office supplies by inventory of supplies available and ordering as needed.
  • Performs other related tasks as assisting as needed with managing corporate receipts and other accounting office tasks.
  • Assisting as needed with account management tasks and other client services projects, including, but not limited to, bank recs, client calls, hardware testing, software testing, and training.
  • Tracks Key Performance Indicators for the customer service team. Reports them at routine meetings to the Operations Director.

Qualifications


  • Knowledge of office practices, procedures, and equipment.
  • Knowledge and ability to use computers and ability to navigate various web/data systems.
  • Ability to express ideas clearly, concisely, and convincingly, both orally and in
  • Ability to establish and maintain an effective working relationship with the public and other
  • The ability to work in a fast-paced environment with high expectations.
  • Associate Degree or higher college diploma.
  • Postsecondary education/certifications.
  • Prior experience in similar job classification.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:2022-1280
INDCJ

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

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