Deployment Project Manager

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The deployment project manager (PM) will manage all the tasks for the teams required to deploy, upgrade, and migrate SaaS and on-premise ERP clients. The deployment PM will play a key role in communicating and reporting status, projections, progress, risks, and issues to all stakeholders.

Responsibilities

  •  Work with Infrastructure, Networking, Hosting Operations, Support, Implementation, Technical Services, Tyler Forms Design, Sales, and clients to deliver coordinated services and fulfill contractual obligations.
  • Conduct planning sessions with leadership and analysts to create project plans for installs, upgrades, and migrations for ERP clients.
  • Publish a summary of key dates and issues to all Tyler team members involved in the project, such as Development, Implementation, Support, and Leadership.
  • Coordinate after-hours implementations, deployments, and/or project work for hosting services and report status success/fail to leadership, support, and business.
  • Conduct planning sessions with the teams to create task breakdowns (WBS), RACI charts, and plans for building out a new environment and bringing new customers live.
  • Schedule resources, assign responsibilities, and monitor progress to ensure compliance with the build, migration, or upgrade plans, immediately notifying affected parties of any schedule changes.
  • Develop the deployment project plan and officially start new client installations by conducting kick-off conference calls with clients. Plans include ensuring hardware diagrams are completed, working with the deployment coordinator for scheduling, and ensuring expected responsibilities are communicated. 
  • Coordinate across Tyler departments and divisions for Total Tyler contracts to provide seamless deployment coordination.
  • Act as a single point of contact for implementation project managers and new clients for the initial deployment, outstanding issues, pre-LIVE technology needs to be provided by the deployment team.
  • Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
  • Conduct high-level discussions with existing Munis clients and provide technical options for their migration to new technology or purchase of additional Tyler products.
  • Prepare and/or maintain accurate lists of Tyler clients to be targeted for technology upgrades due to changing technology and provide senior management with progress updates on those efforts.
  • Notify clients of retired products of pending deadlines.
  • Provide sales quotes for deployment services and additional licenses needed for hardware migrations, version upgrades, and miscellaneous technology services.
  • Process signed quotes into product order forms.

Qualifications

  • Bachelor’s degree in business, computer science, MIS, or comparable experience.
  • Prior project management experience.
  • Basic knowledge of server infrastructure and networking
  • Extensive knowledge of Microsoft Word, Excel, Outlook, and SharePoint.
  • Working knowledge of Confluence and Microsoft Teams.
  • Strong analytical and problem solving skills.
  • Excellent interpersonal and communication skills.
  • Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
  • Ability to work independently and in a team environment.
  • Demonstrated ability to maintain a positive, professional attitude.
  • Requires coordination with after-hours team members outside of standard business hours.
  • Strong negotiation, conflict resolution, and persuasion skills.
  • Valid driver’s license and ability to travel (minimal).

 

Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.

Location

Renton, Washington | Yarmouth, Maine

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Requisition Number:2021-542
INDERP
#DICEERP

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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