Implementation Consultant (Computer Aided Dispatch)

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What is it that we do?

Throughout the country, public safety organizations – police, sheriff’s offices, tribal police, transit authority police, postal police departments, and fire and rescue agencies – choose Tyler for the right tools for their jobs.

Our solutions are compliant with state and federal reporting mandates, providing public safety agencies real-time information at their fingertips, instant data sharing across disciplines and jurisdictions, and intelligence-led responses, so help arrives faster and more prepared.

Why is this job important?

Implementation Consultants work with our solutions that help public safety organizations of all sizes to better protect and serve the public. By providing a variety of tools that improve efficiency and response time, you can help these dedicated public servants support our citizens and make communities safer.

The Implementation Consultant is responsible for delivering high quality knowledge transfer services to clients, allowing them to use standard Tyler interfaces efficiently and effectively to achieve daily operations. This vital role partners with clients to gain a comprehensive understanding of workflow, business, and technical requirements for each situation to ensure that the result of our work addresses the client’s needs. The Consultant ensures that the transition to standard Tyler interfaces is completed according to predetermined timelines and establishes a positive baseline for the new relationship between the client site and Tyler Technologies.

Location

Travel/Home-Based

Travel

75-90%

Responsibilities

  • Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
  • Design and conduct knowledge transfer sessions on-site or through webinars.
  • Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.
  • Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
  • May recommend options for new approaches in client work processes as appropriate to ensure efficient software solutions for the client’s needs.
  • May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration, and other relevant changes.
  • May consult with users to identify the proper data mapping process for the product conversion. Provide instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications.
  • May create custom reports or customize existing reports to satisfy client requirements. Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve them.
  • Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity.
  • May assist QA staff with product testing or modification testing as required.
  • Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
  • Create both client-facing and internal documentation such as "quick tips" and "how-tos".
  • Act as liaison between the client and company’s technical staff including conveying technical information so that non-technical individuals can understand.
  • May participate in the annual User Conference. Facilitate user group discussion on assigned module/topic.
  • Extensive travel to client sites.


Qualifications

  • At least one year experience as an Associate Implementation Consultant or similar industry experience.
  • Prior experience in the Computer Aided Dispatch domain is helpful.
  • Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
  • Exceptional presentation and knowledge transfer skills.
  • Excellent interpersonal and communication skills.
  • Familiarity and ease with computer systems and Microsoft Office products.
  • Strong problem-solving and analytical skills.
  • Ability to travel extensively, up to 75% at peak.
  • Valid driver’s license
  • Must be able to pass a federal background check.
If you are excited about what you just read and want to make a difference for our valued clients and their communities, we look forward to hearing from you! 

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:2022-457
INDPS
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Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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