Program Manager, Data Solutions

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Tyler Technologies helps governments use data strategically and effectively in the design and delivery of their programs and missions.

We are looking for an outstanding Program Manager to join the Data Solutions team, a high-performing group of product managers, designers, program managers, and engineers whose mission is to deliver pre-packaged, vertical-specific analytics solutions to clients in public administration, assessment and tax, courts and justice, community development, and public safety. Our solutions are used by hundreds of government leaders to help them visualize their operations, identify what works and what doesn’t, and make data-informed decisions to improve service to the public, and ultimately mission outcomes.

Our success depends as much on the quality of the solutions we bring to market as it does on the operations infrastructure that delivers them to clients. The more that delivery is predictable, frictionless, and efficient the more we can scale our market reach and, ultimately, our impact.

This role will partner closely with the Data Solutions product team and every major division at Tyler to design, operationalize, and scale the entire customer journey from contract signature to go-live.

Work with our transformative data solutions that help agencies address mission-critical outcomes. Our cloud-based data platform, open data solutions, and performance management solutions help agencies improve performance, transparency, and public engagement.

Location

Seattle, Washington | Remote

Responsibilities

What you will do...
  • Engage with our division partners across disciplines – cloud operations, implementation, release management, and support – to create a common vision and maintain alignment of goals and deliverables.
  • Design cross-functional processes, augmented by automation software, to create consistent methods for streamlining the client lifecycle, from contract signature to support and customer success
  • Lead the enablement of cross-divisional partners through documentation, active collaboration, and training
  • Partner with support to enhance the support knowledge base and enable users to self-serve
  • Partner with instructional and curriculum designers to create training materials
  • Identify and prioritize opportunities to automate processes and remove inefficiencies and bottlenecks in the client journey
  • Maintain visibility into the implementation backlog, measure our collective progress and share actionable metrics with stakeholder groups
  • Lead the effort to define the release process for our team, and create programs to integrate our software releases into existing processes companywide
  • Coordinate with partner teams to ensure alignment of roadmaps and schedules 
  • Work through detailed design sessions as needed to define integration details 
  • Communicate with senior leadership on project and program progress

Qualifications

You will be very successful here if you have...
  • Exceptional organizational skills, and ability to collaborate effectively within a diverse stakeholder group
  • Impeccable communication skills supported by the ability to independently remove roadblocks and solve problems through thoughtful analysis, empathy, and persuasion
  • A bias for action, and comfort operating at a fast pace with minimal direction
  • The ability to understand underlying technology and dependencies so you can effectively problem-solve and collaborate with technical teams
  • 3+ years of demonstrated success in technical program/project management, with increasing levels of complexity. We have a strong preference for a background in software development and/or SaaS operations.
  • Attention to detail with ability to maintain and inspire high standards of quality in your work
  • A persistent desire to continuously improve everything around you with a healthy obsession for measurable results
  • Curiosity about client problems and a natural empathy for end-users to help you make better decisions with client outcomes in mind
  • The ability to apply a financial management lens to problem solving
It would be awesome if you also had...
  • PMP or related certifications
  • Experience with user journey mapping and voice-of-the-customer programs
  • A technical degree in engineering, user research, computer science, or related field
  • Familiarity with product management disciplines and Agile software development
  • Working knowledge of Jira
About Us 

Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler's end-to-end solutions empower local, state, and federal government entities to operate more efficiently and connect more transparently with their constituents and with each other. By connecting data and processes across disparate systems, Tyler's solutions are transforming how clients gain actionable insights that solve problems in their communities. Tyler has more than 37,000 successful installations across more than 12,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including Government Technology’s GovTech 100 list and Forbes’ “Most Innovative Growth Companies” list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at https://www.tylertech.com/. To learn more about our Data & Insights solutions, visit https://www.tylertech.com/solutions/transformative-technology/data-insights.

Additionally, we aspire to be remarkable: in the culture we create, the products we build, and the services we deliver. We believe a diverse team that embodies different backgrounds and experiences is necessary for us to be the best we can be. Within the company, we pursue a culture of inclusivity by identifying and removing aspects of our culture that stop people from being able to do the best work of their lives in physical and emotional safety, while being their authentic selves. We seek diversity, equity, and inclusion across our organization and in our daily work as individuals. 

We are committed to making continual progress in everything that we do.

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Requisition Number:2022-1112

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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