Software Support Specialist, Courthouse Technology

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We are looking for a problem solver and someone who is passionate about customer service, client care and technology.  The focus will be providing first line support to our clients via phone and email.  You will be responsible for handling software support which may include troubleshooting our software config, customer browser, and customer server limited to our software config.

Requirements


  • Technical diploma/certificate in Computer Science or equivalent preferred but not required
  • Previous experience in technical support
  • Exceptional demonstrated verbal and written English-language communication skills
  • Strong customer service skills
  • Comfortable running basic SQL queries
  • Excellent working knowledge of computer networks
  • Good working knowledge of network protocols
  • Knowledge of firewall setup and configuration
  • Ability to take initiative, with demonstrated problem solving and troubleshooting skills
  • Excellent documentation and organization skills
  • Ability to work effectively under pressure
  • Some travel may be required

Nice to Have

  • Experience with Crystal Reports
  • Experience with Telerik Reports
  • Understanding of VPN (Virtual Private Networks), IPSec Tunnels
  • Basic SQL Server knowledge

Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.

Location

Vancouver, BC

Travel

0-5%

Responsibilities

  • Provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication.
  • Timely and effective resolutions
  • Guiding users through to issue resolution
  • Conducting end-user training where necessary
  • Recording problems/solutions within the support ticketing system.

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Requisition Number:2021-1444
INDCJ
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Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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