Software Support Team Lead

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Work with our technology-driven solutions for property assessment and tax software and mass appraisal services. From data collection to computer-assisted mass appraisal to tax billing and collections, you can help develop property and recording solutions for the public sector.

Location

Remote

Responsibilities

  • Serves as an experienced point of contact for clients and internal staff prior to escalation to handle and resolve client issues.
  • Achieves and maintains service goals of the Department.
  • Acts as a resource to less experienced staff members to ensure Department goals are being met.
  • Prioritizes and resolves client inquiries and problems effectively, as needed.
  • Provides leadership to less experienced staff on projects and other Department initiatives.
  • Communicates with clients, internal staff and management to communicate status of work.
  • Mentors less experienced staff.
  • Recommends and contributes to process improvement initiatives including but not limited to product enhancements and internal support processes.
  • Commits to expanding technological skills and maintaining advanced knowledge of the Company products.
  • Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook and Safety Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
  • Involves occasional travel to client sites.
  • Performs other duties as assigned.

Qualifications

  • Bachelor's degree in related field or equivalent experience.
  • A minimum of 2 years of experience required in a Senior Software Support Specialist position, or in a position which demonstrates systems knowledge and experience.
  • Excellent interpersonal skills.
  • Ability to make sound, effective and timely decisions along with the ability to solve problems involving complex issues.
  • Strong organizational skills.
  • Strong analytical ability, particularly in a technical environment.
  • Excellent written and verbal communication skills.
  • Solid knowledge and understanding of database structures including fields, tables, views, database objects, etc.
  • Proficiency working with relational databases or SQL preferred.
  • Experience working with .NET framework (involving HTML, XSL, XML, and related technologies) preferred.
  • Knowledgeable with Microsoft Office.
  • Knowledge and understanding of software development tools a plus.
  • Ability to travel preferred.

State Specific Salary Range Disclosure Requirements for Colorado, Connecticut, and Nevada

Salary will generally fall between $46,464 - $80,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

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Requisition Number:2022-1512

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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