Business Analyst

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Business Analysts at Tyler must be able to employ latest techniques in addition to time-tested analyst methodologies. They must be adept at elicitation practices such as: interviews, document analysis, surveys, site visits, facilitated workgroups and more. 

Work with the only low-code application development platform purpose-built for the public sector. With a focus on case management and business process management, you can help government agencies at every level organize and automate data, tasks, regulations, and interactions in a way that is configured to their specific needs.


Herndon, VA


  • Proactively communicate and collaborate with external customers, and internal application engineers to analyze information needs and functional requirements, and deliver artifacts such as Requirements Documents and Specs
  • Act as the project expert regarding: requirements elicitation, requirements analysis and management, documenting requirements for iterative development, and the communication of business needs
  • Understanding the current state of the client organization while at the same time, tracking to the vision of where a client organization wants to be (As is/to be)
  • Develop that understanding to serve as a basis for the later identification of business needs and to define solutions that meet business needs, goals, or objectives
  • Successfully engage in multiple initiatives simultaneously
  • Work independently with end users to define concepts, and under the direction of project managers
  • Serves as the conduit between the customer community, and the software development team to achieve successful project functionality and produce outstanding custom entellitrak platforms
  • Represents Tyler in the most positive manner with prospective, former and current clients, suppliers and the community we serve
  • Interacts effectively with a diverse group of staff, clients and other customers of our services, learns and uses operating practices of the department and Tyler


Minumum Position Requirements

  • 3-5 years’ (or more) experience as Business or Systems Analyst
  • Strong understanding of the SDLC and Agile methodologies
  • Extensive experience documenting software requirements, and associated methodologies
  • Very strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements for entellitrak development
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse customer group including; executives, managers, and subject matter experts
  • Able to create swim-lane diagrams and other process documentation
  • Ability to manage multiple activities simultaneously
  • Must have ability to interact with clients and senior staff members from various organizations in the firm, industry, and government communities
  • Experience with Case Management and Business Process Management solutions similar to Tyler's entellitrak platform
  • Expert at OO Analysis and Design techniques
  • Knowledge of relational database terminology modeling and design techniques
  • 5+ years of experience aligning the needs of business units with the capabilities delivered by information technology
  • Extensive experience facilitating formal JAD Sessions, or other Requirements Discovery/Elicitation and Design workgroups
  • Proficient in BPMN and UML, and able to perform BPR studies
  • Able to connect project’s objectives with organization strategic goals
  • Able to facilitate large group of multidiscipline participants to agree on common objectives using advanced facilitation techniques to brainstorm, reduce conflicts, and identify solutions
  • Expert at eliciting the actual needs of stakeholders, not simply their expressed desires
  • Must be able to obtain a U.S. Government Clearance of Secret or higher

Apply Online

Requisition Number:

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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