Business Analyst

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Tyler Technologies NIC Federal Division is currently seeing applicants for a Business Analyst for our Arlington, VA location. Acquired by Tyler Technologies (NYSE:TYL) on April 21, 2021, NIC is a leader in digital government solutions and payments, partnering with government to deliver user-friendly digital services that make it easier and more efficient to interact with government. NIC and Tyler are united in their mission to empower public sector entities to operate more efficiently and connected more transparently with their constituents and with each other.

Are you interested in finding new ways to solve problems, and leverage technology to improve the lives of citizens? NIC Federal is currently looking to hire a Business Analyst to join a team to support a new digital government project, bringing together technology, payment processing, and marketing. You will join a team responsible for bringing a new digital service online, from prototype to execution and on-going innovation and delivery.


Business Analyst Position Description

The Business Analyst helps organizations cost-effectively implement technology solutions by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators, and partners.

Developing technical solutions to business problems, or advancing an organization’s other efforts, begins with defining, analyzing and documenting requirements. As such, managing requirements at the project level can help fulfill business needs.

Business Analyst Responsibilities:

  • Collaborate with federal agencies and project teams to define requirements and acceptance criteria for implementation
  • Create detailed and effective project specification documents, which may include user stories, use cases, flowcharts, screenshots, and requirements specifications
  • Establish project milestones based on the design and scope of work
  • Maintain project documentation throughout project lifecycle
  • Support the development team during the design and development phases to be sure all questions are answered and the customer’s system requirements are met
  • Perform scenario-based and user acceptance testing, and ensure solutions meet business needs and user expectations
  • Support the development team during the design and development phases to be sure all questions are answered, and the users’ requirements are met
  • Plan and monitor development of contract deliverables
  • Use requirements to drive the design or review of requirement test cases


Business Analyst Requirements:

A successful business analyst has core business skills and specialized knowledge including:

  • Familiarity with agile scrum practices
  • Experience using Microsoft Office Suite, JIRA, Confluence
  • Experience defining key performance indicators (KPIs) and metrics
  • Written and verbal communication, including technical writing skills
  • Ability to apply best practices in written and verbal communication, including technical writing, skills for practical problem-solving. Ability to communicate effectively with internal teams and external clients to deliver functional requirements
  • Understanding of systems engineering concepts
  • Ability to gather, review and analyze data requirements with expertise
  • Ability to prioritize requirements and create conceptual prototypes and mock-ups
  • Master of strategic business process modeling, traceability and quality management techniques
  • Experience writing testing processes
  • Advanced presentation skills utilizing PowerPoint
  • Ability to track, control and update select project information and documentation


Preference will be given to candidates with working knowledge of the following:

  • Experience with test automation tools is a plus
  • Experience with state or federal agencies is beneficial
  • Agile development process
  • Contractual documentation/artifact creation
  • DevOps, including the integration and development of tools, cloud services, etc.


Years of Professional Experience:

  • 3-5 years of business-related professional experience



  • Bachelor’s degree in Business, Business administration, Computer Science, or related field.


Other Qualifications/Requirements:

  • Ability to pass a thorough background screening
  • Excellent communication and interpersonal skills, including verbal and written abilities
  • Strong reasoning, analytical, critical thinking and organizational skills
  • Self-motivated with the ability to work under minimal supervision
  • Ability to develop test plans and ensure adequate test coverage of requirements
  • Collaborative style and ability to communicate effectively at all levels



Arlington, Virginia | Washington, D.C.



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Requisition Number:2022-1384


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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