Customer Service Representative

Apply Online

The NIC Division of Tyler Technologies is currently seeking an enthusiastic and motivated Customer Service Representative (CSR). This CSR will support our NIC South Carolina team, located in Columbia, SC, but we are open to the right candidate in other locations. NIC South Carolina serves state and local agencies by partnering with them to provide new and innovative online government services.

As a Customer Service Representative, you will be interacting directly with our local and state partners and citizens utilizing the many online services we provide on behalf of the State of South Carolina. You will assist customers in completing applications, help investigate and reproduce errors, report software bugs, troubleshoot errors, and provide general support.

Location

Columbia, South Carolina

Responsibilities

  • Provide customer service for complex Internet and e-commerce products and services.
  • Support customer service for state agencies, local partners, and citizens utilizing our products.
  • Answer customer service phone calls, emails, and live chat.
  • Provide additional information and troubleshooting errors as they relate to services.
  • Generate responses and clearly communicate to customers.
  • Responsible for entering, maintaining, and updating customer information.
  • Identify customer service trends and areas of improvement and make recommendations to the Operations team to improve the customer experience.
  • Pull reports as requested by management.

Qualifications

  • Minimum of two years job-related experience in place of an undergraduate degree
  • Undergraduate degree or related work experience
  • Outstanding communications and public relations skills
  • Excellent customer service skills, including clear verbal and written abilities
  • Strong organizational and prioritization skills
  • Desire to work in a fast-paced, entrepreneurial environment, where self-directed work is encouraged
  • Bi-lingual experience is a plus
  • This position may allow remote work opportunities.

 

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Apply Online


Requisition Number:2022-1200

#DICENIC

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
spacer module is 50px
Didn’t find what you’re looking for?

Start your search again

spacer module is 27px
SCAM ALERT

Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not …

  • Extend job offers to candidates we have never spoken with on the phone or in-person
  • Request financial information from candidates
  • Offer jobs through chat rooms, meetups, or hangouts

If you feel you may have been in contact with someone falsely representing Tyler, please contact info@tylertech.com immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded.

spacer module is 25px
Get to Know Our Tyler Family

At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here.

Meet our Tyler family
Meaningful Work, Valuable Benefits

To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

Check out our benefits
Why Work at Tyler?

While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

Come work with us
Upcoming Job Fairs & Recruiting Events

Interested in learning more about what it's like to be a part of our team? Our recruiting team would love to meet you at an upcoming event in your area or virtually.

See our hiring events