Customer Service Representative

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The NIC Division of Tyler Technologies is currently seeking an enthusiastic and motivated Customer Service Representative (CSR). This CSR will support our NIC South Carolina team, located in Columbia, SC, but we are open to the right candidate in other locations. NIC South Carolina serves state and local agencies by partnering with them to provide new and innovative online government services.

As a Customer Service Representative, you will be interacting directly with our local and state partners and citizens utilizing the many online services we provide on behalf of the State of South Carolina. You will assist customers in completing applications, help investigate and reproduce errors, report software bugs, troubleshoot errors, and provide general support.


Columbia, South Carolina


  • Provide customer service for complex Internet and e-commerce products and services.
  • Support customer service for state agencies, local partners, and citizens utilizing our products.
  • Answer customer service phone calls, emails, and live chat.
  • Provide additional information and troubleshooting errors as they relate to services.
  • Generate responses and clearly communicate to customers.
  • Responsible for entering, maintaining, and updating customer information.
  • Identify customer service trends and areas of improvement and make recommendations to the Operations team to improve the customer experience.
  • Pull reports as requested by management.


  • Minimum of two years job-related experience in place of an undergraduate degree
  • Undergraduate degree or related work experience
  • Outstanding communications and public relations skills
  • Excellent customer service skills, including clear verbal and written abilities
  • Strong organizational and prioritization skills
  • Desire to work in a fast-paced, entrepreneurial environment, where self-directed work is encouraged
  • Bi-lingual experience is a plus
  • This position may allow remote work opportunities.


Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

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Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

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Requisition Number:2022-1200


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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