Electronic Monitoring Call Center Representative - Remote

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We are seeking talented and friendly people to fill several positions in our call center. You will be responsible for helping law enforcement customers with our software and GPS ankle bracelets.


This position is based in Modesto, CA, but Remote Working may be available for qualifying applicants.
 

Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.

Location

Modesto, CA

Responsibilities

  • Handle customer inquiries
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications

  • Previous experience in customer service, sales, or other related fields
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • High School Degree
  • Pass a thorough background check. You will be working with criminal justice data.

Optional

  • Any level of College
  • Criminal Justice Knowledge
  • Call Center Experience

Apply Online

Requisition Number:2019086-1
INDCJ

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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