Implementation Consultant

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The Implementation Consultant is responsible for delivering high-quality knowledge transfer services to clients allowing them to use Tyler software products efficiently and effectively to achieve daily operations. The knowledge transfer services can be on-site, or via webinar. The incumbent consults and partners with clients to gain a comprehensive understanding of workflow, and business/technical requirements, and needs to ensure that the knowledge transfer addresses the client’s needs.
The Consultant ensures that the transition to Tyler software is completed according to predetermined timelines and establishes a positive baseline for the new relationship between the client site and Tyler Technologies. 

Work with the only low-code application development platform purpose-built for the public sector. With a focus on case management and business process management, you can help government agencies at every level organize and automate data, tasks, regulations, and interactions in a way that is configured to their specific needs.






  • Provide professional services such as consultation, software readiness, and education to clients on Tyler software products
  • Design and conduct knowledge transfer sessions on-site or through webinars
  • Educate users on software functionality as well as on data entry, system administration, user security, and user permissions
  • Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality
  • Recommend options for new approaches in client work processes as appropriate to ensure efficient software solutions for the client’s needs
  • Identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration, and other relevant changes
  • Consult with users to identify the proper data mapping process for product conversion. Provide instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications
  • Create custom reports or customize existing reports to satisfy client requirements
  • Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve
  • Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity
  • Assist QA staff with product testing or modification testing as required
  • Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation
  • Create both client-facing and internal documentation such as "quick tips" and "how-tos"
  • Act as liaison between the client and the company’s technical staff including conveying technical information so that non-technical individuals can understand
  • May participate in the annual User Conference. Facilitate user group discussion on assigned module/topic
  • Extensive travels to client sites
  • Perform other duties as assigned


  • Bachelor’s degree, or comparable work experience
  • Typically a minimum of one year of experience as an Associate Implementation Consultant or equivalent industry experience
  • Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired
  • Exceptional presentation and knowledge transfer skills
  • Excellent interpersonal and communication skills
  • Familiarity and ease with computer systems and Microsoft Office products
  • Strong problem-solving and analytical skills
  • Ability to travel extensively


State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $50,034 - $65,834 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

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Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

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Requisition Number:2022-1829


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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