Integration Consultant, Enterprise Justice

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The Integration Consultant is responsible for delivering high quality, professional services such as consultation and education to clients on Tyler product APIs and data exchange tools

 

Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer.

Location

Plano, Texas | Travel/Home-Based

Travel

25-50%

Responsibilities

  • Provide professional services such as consultation and education to clients on Tyler product APIs and data exchange tools.
  • Design and conduct knowledge transfer sessions on-site or through webinars.
  • Perform consultation/analysis of client business model to identify and document client requirements regarding integration with in-scope Tyler products.
  • May identify and document business/technical requirement specifications for product interfaces and other relevant changes.
  • May create custom reports using SQL or customize existing reports to satisfy client data exchange requirements.
  • Create both client-facing and internal documentation related to data exchanges.
  • Occasional travel required.
  • Perform other duties as assigned.
The Integration Consultant must be able to:
  • Expeditiously learn, understand, demonstrate, and educate clients on Tyler product APIs and data exchange tools.
  • Demonstrate ability to understand business processes and apply these to the product interface design and configuration.
  • Demonstrate excellent people skills and ability to build client relationships.
  • Maintain a courteous, professional, and confident demeanor throughout the lifecycle of the client engagement.
  • Work with a diverse group of people and adapt to and work in a dynamic environment.
  • Exercise good judgment, discretion, and tact while working with clients.
  • Ability to independently keep up to date on new functionality and learn new product modules, implementation methodologies, and court technology concepts
  • Manage multiple tasks and deadlines simultaneously.
  • Complete tasks with minimal to general direction.
  • Demonstrate proficient knowledge of product integration processes, problem management tools and procedures.
  • Demonstrate excellent partnering, communicating, and negotiating skills to gather client requirements and communicate effectively with Tyler Project Managers, Implementation Consultants, Development Staff, DBA’s, and Support staff.
  • Maintain composure under pressure and accurately evaluate and resolve difficult situations.
 

Qualifications

  • Bachelor’s degree, or comparable work experience.
  • 2 or more years of prior work experience with XML Web Services and RESTful APIs.
  • Working knowledge of multiple file transfer protocols (S/FTP, FTPS, SCP, HTTP/S)
  • 2 or more years of prior work experience with XML, XSD, XSLT, and XPath.
  • 2 or more years of prior work experience with the JSON Data Interchange Format
  • 2 or more years of prior work experience with different file layouts (CSV, Fixed Width, Pipe Delimited)
  • Working knowledge of a web service testing application (such as SoapUI).
  • Working knowledge of an HTTP web service testing tool (such as Postman).
  • Basic knowledge of SQL and the ability to run reports using SQL Server Reporting Services (SSRS).
  • Exceptional presentation and knowledge transfer skills.
  • Excellent interpersonal and communication skills.
  • Familiarity and ease with computer systems and Microsoft Office products.
  • Strong problem solving and analytical skills.
  • Ability to travel occasionally.
  • Valid driver’s license.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:2022-494
INDCJ
#DICECJ

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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