IT Analyst - Corporate Cloud Services

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Tyler's Corporate Cloud Services team is hiring an IT Analyst to join our team. This role provides Tier III system infrastructure and O/S administration and support for Tyler Technologies public and private Cloud Solutions. The successful candidate will provide monitoring, response, and escalation of alerts and incorporate security management using the latest guidelines set by the Enterprise security, engineering, and development policies. The IT Analyst will work closely with other Cloud Services Teams to ensure that the services supporting Tyler’s applications have reliability and uptime appropriate to users' needs, as well as monitoring systems resources, capacity, and performance for best user experience. The hours for this position are 8am-5pm, five days per week, Monday through Friday.

 

On the Corporate Cloud Services (CCS) team, you’ll have the opportunity to work with the complex challenges of O/S and Infrastructure Services as well as Cloud Administration in a fast-paced environment while using your expertise in troubleshooting, and advanced systems analysis to continually improve overall service availability and performance.

 

Required to undergo and satisfactorily pass a fingerprint background check for CJIS requirements. 

 

As a part of Tyler’s corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector.

Location

Remote

Travel

0-5%

Responsibilities

 

  • Monitor application and database systems and infrastructure for performance and up-time. 
  • Perform installation, configuration and maintenance of Windows Servers and applications within a completely virtualized infrastructure.
  • Prepare and maintain documentation on operations tool sets and cross-train personnel on their use and maintenance.
  • Continually contribute to procedure process improvement

 

Qualifications

 

  • Three to five years IT career spanning any of the following: support, development, infrastructure.
  • Hands on experience with supporting applications in any one of AWS, Azure, or Google Cloud.
  • Hands on experience providing excellent system administration in a large-scale virtualized environment.
  • Be collaborative with excellent communication skills.
  • Be able to learn new technologies independently and quickly.
  • Be familiar with and adhere to a strict change control policy with an eye toward never violating PCI, CJIS, SSAE or other standards-based certifications maintained within the Tyler Datacenters.
  • AWS or comparable Cloud Certification a plus.
  • Microsoft / VMWare Certifications a plus.
  • Excellent written and verbal communication and customer service skills.
  • Excellent problem-solving and analytical skills.
  • Proven capability of technical discovery.

 

State Specific Salary Range Disclosure Requirements for Colorado, Connecticut, and Nevada

Salary will generally fall between $53,081 - $69,843 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:10-22-085

#DICECORP

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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