IT Helpdesk Intern, Plano Summer 2020

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Tyler Technologies is accepting applications for our IT Helpdesk Intern for summer 2020 in our Corporate IT Department.   The IT Helpdesk Intern will experience the day-to-day activities for supporting employees of a high-tech software company. This person will be a valuable resource assisting corporate IT with helpdesk tickets, system configurations, backups, laptop and desktop image builds, software installations, adding to our documentation library and other special projects.  If you have a drive for excellent customer service and an interest in a career in desktop and infrastructure support, this is a great internship for you!  


Plano, Texas




  • Assist IT staff with closing IT helpdesk support tickets.
  • Troubleshoot employee laptop and desktop computing issues.
  • Assist in developing time efficiency processes and tools.
  • Assist with installing Tyler software for employees.
  • Prepare and/or modify system and process documentation.
  • Resolve server and software configuration issues in a team environment.


  • Basic knowledge of server hardware and configurations (including web servers)
  • Basic knowledge of Networking (TCP/IP, LAN, WAN, Firewalls, OSI Model, etc.)
  • Basic knowledge of Microsoft server operating systems (e.g. Windows Server 2008/2012, SQL Server 2008/2012)
  • Basic knowledge of Windows Active Directory Services
  • Excellent problem solving and analytical skills
  • Excellent oral and written communication skills
  • Ability to work effectively with a team of professionals on technical and business issues

Apply Online

Requisition Number:1020006

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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