IT Helpdesk Intern - Summer 2021

Apply Online

If you are looking to grow your career with challenging and meaningful work that directly impacts our clients and communities, we offer a dynamic environment where employees collaborate on engaged, innovative teams.

  • More than 5,000 employees and growing!
  • A track record of developing careers while supporting work-life balance.
  • Tyler encourages employees to think outside of the box, stay curious, build on their skills, and be the drivers of their careers.

The IT Intern will experience the day-to-day activities for supporting employees of a high-tech software company. This person will be a valuable resource assisting corporate IT with helpdesk tickets, system configurations, backups, laptop and desktop image builds, software installations, adding to our documentation library and other special projects.  If you have a drive for excellent customer service and an interest in a career in desktop and infrastructure support, this is a great internship for you! 

Support various corporate needs, both internally and externally, across the company. From Marketing to Finance to IT and Human Resources, you can work on Tyler-wide initiatives to support our employees, clients, stakeholders, and the public sector.

Location

Yarmouth, Maine

Travel

0-5%

Responsibilities

  • Assist IT staff with closing IT Help Desk support tickets
  • Troubleshoot employee laptop and desktop computing issues
  • Assist in developing time efficiency processes and tools
  • Assist with installing Tyler software for employees
  • Prepare and/or modify system and process documentation

Qualifications

  • Basic knowledge of server hardware and configurations (including web servers)
  • Basic knowledge of Networking (TCP/IP, LAN, WAN, Firewalls, OSI Model, etc.)
  • Basic knowledge of Microsoft server operating systems (e.g., Windows Server 2008/2012, SQL Server 2008/2012)
  • Basic knowledge of Windows Active Directory Services
  • Basic knowledge of Virtual Machines
  • Excellent problem solving and analytical skills
  • Excellent oral and written communication skills
  • Ability to work effectively with a team of professionals on technical and business issues

 

Great Place to Work & Grow Your Career

Tyler is continually recognized as a great workplace locally and nationally. See our recent awards and accolades across Tyler »

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

Apply Online


Requisition Number:2020-593

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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