Product Manager - Healthcare

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NIC’s Healthcare team is seeking an enthusiastic and motivated individual who thrives in a fast-paced environment to join our team as our Product Manager. The Product Manager should come from a development background and fully understands what it takes to develop and deliver a SaaS product for government. The product manager will have responsibility over two products, NIC’s Vital Records and NIC’s RxGov platforms. 

  • Vital Records is a solution used by citizens to interact with the State’s Vital Records agency to order marriage licenses, birth certificates, death certificates, etc.  The technology is a SaaS offering and is currently in production.
  • RxGov is technology that state partners leverage for their Prescription Drug Management Program (PDMP).  This technology integrates with Electronic Medical Records (EMR), prescribers, pharmacies, state investigators, and data submitters.  This is one of the tools that is used by states to address the Opioid Epidemic.

The Product Manager:

  • Serves as the subject matter expert for the product
  • Assists in demonstrations during the sales process
  • Drives the road map the Product Owner builds out with the development team
  • Drives and accepts the product changes with the Development Team’s QA
  • Manages the bug and feature request queue
  • Drives grooming reviews for reported bugs and enhancements
  • Is the primary source of education for all stakeholders
  • Performs training sessions during implementation
  • Manages relationships and expectations of technical stakeholders
  • Oversees execution of integration development activities performed by technical team
  • Leads the effort of maintaining accurate and informative documentation
  • Performs other duties as assigned
  • Reports to the Director of Product Management, Healthcare



  • Minimum 2+ years of experience either delivering consumer-facing platform services OR services in an NIC portal
  • Strong technical writing and verbal communication skills; ability to work effectively with multiple stakeholder groups
  • Ability to influence and collaborate with development teams
  • Ability to translate business requirements into well-articulated technical requirements
  • Outstanding analytical and problem-solving skills, attention to detail and ability to design and articulate solutions
  • Proficiency with collaboration and agile tools (Azure Dev Ops, JIRA, Confluence)
  • Ability to travel to run training sessions and attend other meetings


Desired Knowledge / Experience:

  • Processes: Experience with Agile SCRUM, Pragmatic Marketing Framework, Microservices and API-first architecture
  • Tools: Experience using Aha!, Azure DevOps, Atlassian JIRA, Microsoft Office Suite
  • Development Technologies: Awareness of Microsoft .NET stack, XML, JSON, Azure Cloud, and Power BI
  • Standard Technologies: FHIR, SMART on FHIR, IHE, C-CDA, NCPDP, X12
  • Web Technologies: thorough understanding of RESTful APIs, Semantic Web (, JSON-LD), OAuth 2 / OpenID Connect / SAML


Olathe, Kansas

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Requisition Number:2022-1147

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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