Sales Operations Support Specialist

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The Sales Operations Support Specialist provides essential, service-oriented support to our sales teams and acts as the first line of assistance for day‑to‑day operational needs. The ideal candidate is detail‑oriented, adaptable, self-directed, and brings strong problem‑solving skills. This role combines hands-on operational support with system administration, process coordination, and real-time troubleshooting.
 

Location

Bedford, New Hampshire | Yarmouth, Maine

Responsibilities

  • Provide sales reps with timely support on tools, processes, and inquiries, in a fast-paced, dynamic environment.
  • Deliver responsive, proactive support to remove operational roadblocks and enable sales reps to focus on selling.
  • Demonstrate patience and strong interpersonal skills.  Maintain professionalism and composure while handling multiple requests in a fast-paced environment.
  • Flexible and able to adapt as responsibilities shift (“go with the flow”).
  • Highly organized, detail-oriented, and able to prioritize multiple tasks.
  • Assist with maintaining data accuracy and integrity in Microsoft Dynamics CRM, ensuring smooth functioning of sales workflows.
  • Help maintain clear documentation for sales support procedures, FAQs, and common troubleshooting topics.
  • Collaborate with cross-functional teams to resolve operational issues and act as a liaison to escalate and resolve complex issues when needed.
  • Support sales reps with a focus on streamlining workflows and improving productivity.
  • Troubleshoot issues with a “detective mindset,” attempting to diagnose before escalating.
  • Comfortable making mistakes as part of the learning process, open to adapting as processes change, and proactive about collaborating to find solutions.
 

Qualifications

  • Bachelor’s degree in business or related fields, or equivalent experience.
  • 3–5 years of professional experience, ideally in operations
  • Basic technical acumen and familiarity with Microsoft Office and sales tools (preferably Dynamics CRM)
  • Hands-on data analysis, querying and reporting experience
  • Exceptional written and verbal communication skills, with the proven ability to effectively communicate with all management levels
  • Self-driven and able to learn independently
  • Strong written and verbal communication skills, with the ability to work effectively across all levels of the organization.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

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Requisition Number:2026-8773




Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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