Senior Operations Engineer

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Tyler Technologies creates some of the world’s most cutting-edge software products to help local governments thrive with a healthy digital infrastructure. We’re rapidly growing, and we want you to be a part of our Appraisal & Tax Division. We are looking for a Senior Operations Engineer to provide support for operations and maintenance of client infrastructure hosting mission-critical and business essential enterprise applications.

Work with technology-driven solutions that cover the full spectrum of the land development life cycle, including mass appraisal services, land and official records management, and property tax assessment and administration. From data collection to computer-assisted mass appraisal to tax billing and collections, you can help develop and deliver solutions that build thriving communities and fundamentally change how local governments operate in the future.

Location

Dayton Metropolitan Area, Ohio

Responsibilities

  • Provide support for internal environments used in day-to-day software development, implementation and support as required
  • Work with other departments and divisions within Tyler Technologies to guarantee client issues will be resolved in a timely manner that is acceptable to the client and achievable by staff
  • Respond to incoming issues while managing projects of moderate to high-level complexity for strategic clients
  • Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
  • Identify and meet service measurements and metrics on a daily, weekly, monthly and quarterly basis.
  • Take ownership for assessing training and education needs for both staff and clients, and provide the needed training through various methods
  • Engineer and implement applications, middleware and/or operating system changes and maintenance of associated standards and operational procedure documentation.
  • Responsible for the assessment and operational transition of newly built application infrastructure to assure compliance to standards, quality and that only -production-ready- infrastructure is promoted.
  • Partner closely with development organization and other corresponding delivery functions in support of high-quality solution delivery.
  • Recommend and help lead process improvement initiatives to help create efficiencies.
  • Provide technical leadership and oversight in the adherence to IT operation policies, effective engagement and execution of IT service management and delivery processes and continually drive capability improvement.

Qualifications

  • Bachelor’s degree in computer science/ MIS or comparable work experience.
  • Over 8+ years of experience in the IT industry
  • Excellent knowledge of installing, configuring and supporting Oracle and Microsoft SQL RDBMS installations.
  • Experience in installations, configuration, management, administration and maintenance of Windows, Unix, and/or Linux servers.
  • Good working knowledge of TCP/IP, HTTP, SSL, DNS, .NET, LDAP, Active Directory, XML, Web Services, authentication protocols, SSH, SFTP
  • Working knowledge of server hardware and network configurations, including web servers.
  • Well versed in web application security and ability to work with security professionals to insure a secure web application platform
  • Excellent research, analytical and troubleshooting knowledge with the ability to troubleshoot level II escalations, PC configurations and connectivity issues.
  • Excellent interpersonal, communication (verbal and written for both technical and non-technical concepts) including the ability to present technical information effectively to individuals and small groups.
  • Must possess strong leadership and collaboration skills with an ability to train, lead and mentor a team.
  • Demonstrated knowledge and understanding of product architecture and related technologies.
  • Possesses a proven track record of staying current with technology and consulting successfully with clients exhibiting sound judgment and presenting recommendations and new ideas to create efficiencies, improvements and solutions.
  • Demonstrated ability to maintain a positive, professional demeanor.
  • Working familiarity with SSRS Installation

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Requisition Number:6019026
INDAT

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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