Sr. Scrum Master

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Do you want to lead efforts creating software that supports first responder safety and day-to-day operations for Law Enforcement and Fire agencies? The Scrum Master position suits individuals who thrive in dynamic, collaborative environments that provide a significant opportunity for knowledge and career growth. The Public Safety Enterprise Records team is a group of passionate, thought-leading technologists who engage with end-users regularly to craft best-in-breed Public Safety software.

The Scrum Master is expected to enable the team, or group of teams, to keep focused utilizing the ideas and practices from the Scrum Framework while maintaining an understanding of business objectives and priority. The Enterprise Records team works in a fast-paced environment to support growing business objectives with a high degree of accountability. The Scrum Master directly contributes to this effort by championing the project and facilitating communication and collaboration between a larger Product team that includes QA and Product Management and Organizational Leadership functions. Candidates will be expected to be able to work with teams in various stages of the forming, storming, norming, and performing stages of teams.


Troy, Michigan




  • Guide the Scrum team on how to use Agile practices and values to be productive and effective
  • Bring new ideas and approaches to the team, specifically related to Agile best practices
  • Coach the Scrum team to be self-organized
  • Remove impediments or guide the team to remove impediments by finding the right personnel in Product, Development or QA and Leadership
  • Focus on the working methods, tools and team performance to communicate team health
  • Create Content and lead Agile Communities of Practice sessions
  • Build a trusting, safe, and judgment-free environment that enables collaboration and problem-solving
  • Facilitate Sprint Ceremonies, discussions, decision making, and conflict resolution
  • Facilitate getting work done without dictating the work
  • Coordinate effectively across local and remote team members
  • Support and educating the Product Owner on grooming and maintaining a product backlog
  • Assist with internal and external communication, improving transparency and sharing of information
  • Clearly communicate ideas between Product, Development and QA and Leadership
  • Embrace learning, excited by challenges and maintains a growth mindset to gain expertise and grow in the position.
The Scrum Master must be able to:
  • Lead with purpose to inspire, motivate, and positively impact the work of the Scrum team
  • Possess a strong and diverse understanding of Agile and Scrum, including Scaled Agile
  • Able to confidently provide guidance, coaching, support, and facilitation, and help remove any obstacles that teams may encounter along the way
  • Comfortable and effective at being a Scrum Master for two development teams
  • Show passion and excitement around Agile processes, Scaled Agile and growing an Agile Community of Practice
  • Be patient, persistent, enthusiastic, assertive, transparent, and situationally aware
  • Gain fulfillment in the building of technology/product for a societal purpose (public safety)
  • Understand and prioritize requirements and information, based on input from a variety of sources
  • Support and collaborate well with a team of leaders toward common organizational goals
  • Demonstrate an excellent work ethic
  • Communicate information clearly and effectively/professionally with peers, management, clients, and other departments within the company
  • Manage multiple tasks and initiatives while exhibiting calm and focus
  • Remain flexible to changing product and technical environments.
  • Enjoy technology and learning
  • Have and share great ideas
  • Want to be part of “greenfield” product development and initial release to the market 


  • Bachelor's degree in business, computer engineering or related field
  • Equivalent work experience may substitute for degree requirement
  • Experience working on an Agile technology team required, preferably within software engineering
  • Prefer a minimum of 2-4 years of experience in a Scrum Master role
  • CSM, CSPO, or other Scrum Alliance certificate a plus
  • Awareness and knowledge of new practices and coaching techniques; active in the Agile Community
  • Experience working in a SAFe, scaled agile, environment preferred
  • Experience in applying a wide variety of patterns and techniques to assess sprint and team health
  • Public Safety or Local Government domain experience a plus
  • Strong mentoring skills
  • Knowledge and understanding of the full software development lifecycle and associated methodologies helpful.
  • Strong planning and organizational skills involving the ability to manage multiple work tasks effectively.
  • Strong interpersonal and communication skills involving communicating information in writing and verbally; including an occasional presentation.
  • Ability to work independently as well as collaborate in a team across functional groups
  • Ability to be effective in a fast-paced environment
  • Must be able to travel occasionally if requested

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Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:2020-335

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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