Technical Business Analyst

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NIC Division of Tyler Technologies is seeking a Business Analyst with technical analysis capabilities to join our Research & Development team.

As a product development team member, you will contribute to the software development process by ensuring complete and accurate requirements and product documentation.


Olathe, Kansas




  • Partners with the product & engineering teams to maintain and continually improve the systems.
  • Organize, translate, simplify, verify, manage, and communicate requirements (business, functional & system) and non-functional specifications
  • Collaborates with stakeholders and product teams to decompose large epic stories into features and user stories that can be understood and approved by the development team
  • Constructs use cases and scenarios with acceptance criteria for the requirements.
  • Prepares process maps, data flow diagrams & wireframes
  • Works with the team throughout the product development, testing, implementation phases to ensure efficient solutions are developed
  • Assists in backlog prioritization, feature sequencing, and organization
  • Identify, log, and track defects discovered during testing
  • Prepares test cases and perform user acceptance testing of applications, services, APIs and ensure the solution is proven to deliver the required business results
  • Writes easy-to-understand user and developer guides that will facilitate end-user practical application
  • Works closely with software developers to capture new feature documentation
  • Prepares software release notes and updates product user manuals and tutorials accordingly
  • Assists in preparing Product materials for training
  • Develop, monitor, and track plans to create the BA deliverables on an assigned project
  • Communicate effectively on the impact of projects, changes to current systems, specifications, and project schedules
  • Assist in keeping releases within scope, on schedule, and updating evolving requirements
  • Assist and participate in developing and executing regression, functional, and system level tests based on business requirements  


  • 7+ years of Software Business Analyst experience in a Web Development environment utilizing agile development methodologies
  • Good understanding of SQL Server database and hands-on experience in writing medium-complex T-SQL queries.
  • Strong experience working with web application development teams
  • Experience in testing REST APIs.
  • Project oversight experience is preferred
  • Proficiency in writing clear and concise technical and non-technical materials and diagramming.
  • Ability to listen and effectively translate complex technical discussions into requirements
  • Excellent oral and written communication skills with the ability to perform presentations
  • Flexibility to adapt within a high-growth organization
  • Ability to think in the abstract and see how small details fit into the bigger picture
  • Sharp work ethic, analytical, organization, and problem-solving skills with attention to detail
  • Able to manage multiple projects with varying priorities and deadlines
  • Strong interpersonal and communication skills with demonstrated ability to work within a team environment
  • General understanding of industry practices, techniques, and standards on Business Analysis
  • Knowledge of .NET, CSS, and JavaScript is a plus
  • SaaS & low-code development business analysis experience is a plus

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

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Requisition Number:2021-1607


Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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