Technical Project Manager, DHD (EnerGov Community Health)

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Tyler Technologies is seeking an experienced Technical Project Manager who is focused on providing superior service to our clients and exceeding expectations throughout the process. The Technical Project Manager position at Tyler oversees execution of all phases of software implementation projects and is responsible for client relations, project planning, implementation, quality, schedule, and budget. The Technical Project Manager works closely with clients and the internal team. Therefore, great communication skills are of high importance.

Work with our solutions that enable new businesses to safely build, open their doors, and stay in compliance. Our solutions facilitate community development, business management regulation, and code compliance while supporting fire prevention and structural safety.

Location

Duluth, Georgia

Travel

25%

Responsibilities

  • Manage and assume accountability for all aspects of multiple projects related to delivery of client software and services including:
    • Planning and tracking all project activity
    • Monitoring and reviewing revenue recognition and bringing concerns to management, as needed
    • Managing scope, time, and cost to meet client commitments
    • Acquiring and coordinating necessary resources to meet project needs
    • Managing communication with the team and stakeholders
    • Managing the quality of project team deliverables
    • Managing the project budget
    • Reporting on status and risks
    • Identifying, reporting, and managing issues and overcoming project obstacles
    • Act as a client liaison and representative communicating client feedback to appropriate Tyler representatives; resolving outstanding issues on behalf of client in a timely manner
  • Identify, define, analyze and document client business processes, data, and other systems for the most technical and/or complex projects
  • Define complex software requirements; perform proficient gap analysis; compare client requirements to software capabilities; identify and document any software, system and/or database issues/constraints and recommend existing and new changes/options to appropriate parties to meet client needs.
  • Conduct onsite and remote kickoff meetings, as required
  • Responsible for client relations. Ensure client fully understands the respective roles/responsibilities of client and Tyler staff. Ensure ongoing clear and effective communications
  • As required, involve senior/executive Tyler staff to support effective completion of the project and/or to resolve high-level issues
  • Anticipate, identify, and resolve roadblocks such as client preparation, business process gaps, and missed requirements
  • Identify add-on sales opportunities and participate in contract addendum and purchase order process
  • Manage customer expectations
  • Up to 25% travel is required
  • May perform other duties as assigned

Qualifications

  • Four-year college degree or equivalent experience is required
  • Excellent planning and organizational skills and ability to follow through until processes are completed
  • Excellent research, analytical and critical thinking skills in the technical environment involving performing proficient data/gap analysis
  • Three to five years of Project Management and/or Implementation Consultant experience
  • Previous experience with Environmental Health processes preferred
  • Previous experience with PSA is preferred
  • Exceptional customer service skills required
  • Excellent verbal and written communication skills required
  • Proficiency using computers required
  • Strong decision-making and problem-solving skills required
  • Proficiency in Microsoft Word and Excel required
  • Strong public speaking skills and experience with delivery of technical presentations is a plus

Apply Online


Requisition Number:73070382-2

#DICELGD

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
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