Enterprise Permitting & Licensing: Business License and Civic Access Virtual Learning Lab

Instructors explain how a citizen submits a business license application in Civic Access, previously known as Citizen Self Service (CSS). Once the application is submitted, municipalities use the Permitting & Licensing Business module to manage businesses. In the class, attendees learn how to manage a business and a business license, view attached licenses, create a tax remittance account, and view attached tax remittance accounts from a business record. Attendees also renew a business license and learn to manage the fees associated with a renewal in Permitting & Licensing. Instructors also explain how citizens renew a business license in Civic Access.

Overview Documents


Registration Deadline: 7/11/2022 - 10:00 AM EST

The virtual lab is a completely unique approach to online training and is designed for interaction between students and instructors. The User will experience live, hands−on training as one of our expert instructor’s guides you through engaging curriculum from the convenience of your office. Have a question during the class? No problem! You will be able to get answers from your instructor on the spot.

How to Participate

Once you (a jurisdiction employee) register on Tyler University (Tyler U), you can sign up for any scheduled sessions. Pay for the training per class or via a subscription. Virtual Lab classes are included with Assist subscriptions. Each attendee must have access to a computer because this instructor-led opportunity uses virtual software.

Individual tracks will be posted quarterly, and space is limited (10 per class).

Subscriptions are 10% of your annual maintenance agreement with a minimum of $10,000 per year. Please contact Christy Goss, Training & Education Manager, for more information on the Virtual Lab program at 1-888−355−1093 or email christy.goss@tylertech.com.

Once a purchase order is signed and returned, we will open all sessions to your municipality.

Once Registered

  • Registration for each session will occur via Tyler U (see instructions below- we will no longer take registrations through email)
  • Each class is hands-on and limited to 10 participants
  • Classes are scheduled on Eastern time zone
  • Classes start promptly at the designated time
  • If you cannot attend, please email christy.goss@tylertech.com or liz.anderson@tylertech.com
  • If no participants attend within 5 minutes of the scheduled start time, the class will be canceled. An email will be sent out to notify attendees
  • If you are planning on completing a “track” (listed in the Appendix of the Virtual Lab Overview document), it is your responsibility to schedule the classes needed unless taking the full session when available

How to Withdraw from a class

Please see the Virtual Lab Overview document under the "Withdrawing from a Session" section