Digital Services & Cloud Tyler Excellence Award Winners

This category recognizes organizations that have flipped their Tyler technology stack into the cloud or have launched Tyler solutions directly in the cloud for improved digital service, better security, and increased access.

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Assessment & Tax Pro

Fort Bend Central Appraisal District, Texas

Featured Tyler Product: Assessment & Tax Pro

Fort Bend Central Appraisal District transitioned Assessment & Tax Pro to a Tyler‑hosted cloud environment to support rapid growth and reduce on‑prem security risks. The shift:

  • Offloaded routine maintenance, updates, and security patching.
  • Avoided new storage costs.
  • Reduced extended downtime periods.

With more than 20 years of partnership, the district continues working with Tyler to enhance the system and support long‑term sustainability.

CloudGavel

Pinellas County, Florida

Featured Tyler Product: CloudGavel

Often involving multiple agencies and several hours of work, Pinellas County, Florida, aimed to process risk protection orders more efficiently. Since implementing CloudGavel, they have:

  • Connected law enforcement and judicial officials through electronic document routing.
  • Reduced processing times from 2-3 hours to 5-10 minutes, resulting in more processed orders than in years past.
  • Increased public and law enforcement safety through electronic efficiency gains and expanded access.

Enterprise ERP

City of Redondo Beach, California

Featured Tyler Product: Enterprise ERP

The city of Redondo Beach modernized its aging ERP environment by moving to cloud-based Enterprise ERP to reduce risk and improve efficiency. The city:

  • Retired legacy servers and eliminated unsupported infrastructure.
  • Grew automation and self-service tools.
  • Reduced ERP outages from monthly to near zero.
  • Expanded Tyler’s Cashiering to three departments and enabled ACH payments.
  • Cut cybersecurity risk for systems containing financial, payroll, and personally identifiable information.

Enterprise Justice

Peoria County, Illinois

Featured Tyler Product: Enterprise Justice

Previously constrained by on-premises infrastructure, Peoria County, Illinois, moved their mission-critical justice systems — jail, juvenile center, state attorney’s office, and circuit courts — to a modern environment. In the cloud, they:

  • Established a secure judicial foundation built for scalability.
  • Delivered uninterrupted access to court dockets and electronic records.
  • Enhanced data flow from jail to prosecution to court.
  • Shifted focus from server maintenance to innovation support.

Enterprise Public Safety

Hidalgo County, Texas

Featured Tyler Product: Enterprise Public Safety

With limited integrations and manual workflows across courts and law enforcement, Hidalgo County, Texas, modernized its technology stack in a multi-phase upgrade that transformed access to justice. The county has:

  • Integrated public safety and judicial systems through a modern, scalable platform, increasing transparency and public access.
  • Reduced back and forth paperwork between courts and law enforcement.
  • Decreased manual data entry of traffic and criminal non-traffic citations.

Village of Glenview, Illinois

Featured Tyler Product: Enterprise Public Safety

Migration to Enterprise Platform Evolution (EPE) & implementation of Enterprise Records and Report Writing has:

  • Further modernized the village’s public safety operations.
  • Equipped the agencies they serve with advanced records and reporting tools.

ERP Pro

City of Clemson, South Carolina

Featured Tyler Product: ERP Pro

Managing seasonal surges of more than 1,000 student utility accounts, the city of Clemson implemented ERP Pro's online connection and disconnection services to streamline intake, reduce call volume, and improve processing accuracy. Since adding this functionality, the city has:

  • Empowered staff to handle peak demand without extended work hours.
  • Digitized customer data collection to improve accuracy and reconciliation.
  • Increased utility customer satisfaction with online account management.

School ERP Pro

Clackamas Education Service District, Oregon

Featured Tyler Product: School ERP Pro

With the limitations of on-premises hosting, Clackamas Education Service District (ESD) migrated to cloud-based School ERP Pro to access advanced features, boost security, and improve system performance for 10 districts and the ESD. Since migration, the ESD has:

  • Eliminated manual patching and upgrades to free staff for other strategic initiatives.
  • Reduced disaster recovery and licensing costs to deliver ongoing savings.
  • Improved backend Tyler support response time by 20% to improve uptime.

Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected
within a healthy digital infrastructure. Connecting data, processes, and people makes communities
safer, smarter, and more responsive to the needs of residents.

More About Connected Communities