Operational Efficiency Tyler Excellence Award Winners

This category recognizes organizations that have increased operational efficiencies through technology projects using Tyler solutions, specifically those reducing barriers for performing autonomous, essential tasks and delivering better public service.

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Document Automation

Dallas County, Texas

Featured Tyler Product: Document Automation

Facing a sharp increase in e-filings and persistent resource constraints, the Dallas County District and County Clerk’s Office turned to automation to address time-consuming and repetitive filing review tasks. By using AI-powered document processing, the court:

  • Achieved greater filing consistency and staff productivity through fewer manual, data entry tasks.
  • Processed more filings without affecting resources.
  • Shortened time to acceptance, allowing staff to focus on more strategic work.

Fulton County Clerk of Superior and Magistrate Courts, Georgia

Featured Tyler Product: Document Automation

Fulton County, Georgia, sought to modernize its filing intake and review workflows. They aimed to create a court capable of delivering consistent, accurate, and timely service regardless of staffing levels or case volume. Under the leadership of Ché Alexander, the Clerk of Superior and Magistrate Courts:

  • Decreased filing to acceptance by 8–12%.
  • Improved filing accuracy and maintained human review safeguards.
  • Standardized processing across the organization, strengthening data integrity.

Enterprise Assessment & Tax

Franklin County, Ohio Auditors Office

Featured Tyler Product: Enterprise Assessment & Tax

The Franklin County Auditor’s Office modernized operations with Enterprise Assessment & Tax -- replacing unsupported legacy systems and unifying data into a single source of truth. The SaaS platform strengthened security, automated updates, and enabled a seamless migration of all historical and production data. They redesigned core business processes, created a real-time data exchange between the auditor and treasurer to improve accuracy, communications, and reduce manual processes.

Enterprise Justice

Justice Court, Precinct One of Gillespie County, Texas

Featured Tyler Product: Enterprise Justice

The Justice Court, Precinct One of Gillespie County, Texas, shed their paper dependency and data challenges by embracing a single platform. Their implementation of Enterprise Justice:

  • Enhanced operational efficiency, including reconciled deposits, reporting compliance, and public access.
  • Digitized over 4,000 legacy case files, clearing the backlog and restoring data integrity.
  • Decreased staff response times to less than 24 hours.
  • Improved collaboration and data sharing between offices.

Enterprise Permitting & Licensing

New Hanover County, North Carolina

Featured Tyler Product: Enterprise Permitting & Licensing

New Hanover County modernized its permitting process to save staff time, eliminate manual tasks, reduce delays, and rebuild community trust. The county leveraged Enterprise Permitting & Licensing to streamline communication and improve service. The county:

  • Reduced annual call volume by 46% through automated communications.
  • Cut permit setup times from 7–11 days to 1 day.
  • Reduced incomplete or incorrect submittals and cut revision time by 29% for commercial and 40% for residential projects.

Enterprise Public Safety, Enforcement Mobile

Ridgeland Police Department, Mississippi

Featured Tyler Product: Enterprise Public Safety, Enforcement Mobile

Adoption of Enterprise Public Safety & Enforcement Mobile has:

  • Cut report writing time significantly, from 60+ minutes to an estimated 13 minutes per report.
  • Increased time for proactive policing.
  • Improved response times.
  • Digitized the traffic citation process, resulting in increased traffic enforcement capabilities.

ERP Pro

City of Jacksonville, Texas

Featured Tyler Product: ERP Pro

As accounts payable demands outgrew their small finance team's bandwidth, the city of Jacksonville replaced paper-driven processes with ERP Pro's AP Automation. The solution streamlined invoice routing and strengthened controls without adding staff. Since implementation, the city has:

  • Reduced review time by 90% to free staff for higher-value work.
  • Eliminated duplicate payments to improve accuracy and audit-readiness.
  • Streamlined check runs to ensure on-time vendor payments.

Joshua Basin Water District, California

Honorable Mention

Featured Tyler Product: ERP Pro

Looking to enhance budget accountability in a complex responsibility structure, Joshua Basin Water District used ERP Pro's customizable financial configurations to align accounts with responsible staff, improve oversight, and drive efficiency. Since leveraging this functionality, the district has:

  • Reduced manual reporting to improve budget management accuracy.
  • Preserved general ledger structure to maintain audit integrity and compliance.
  • Improved reporting precision to increase data clarity.

Municipal Justice

Medford Municipal Court, Oregon

Featured Tyler Product: Municipal Justice

As the caseload surged, Medford Municipal Court staff recognized traditional, paper-based processes were no longer sustainable. To maintain accuracy, timeliness, and public access, the court adopted a more modern case processing workflow. Through Municipal Justice, the court:

  • Improved case processing times with digital and automated workflows for every step.
  • Reduced case backlogs, allowing time for higher-value tasks.
  • Granted transparency through online public access.

Payments

City of Melbourne, Florida

Featured Tyler Product: Payments

In response to fragmented payment systems and reliance on external vendors, the city of Melbourne implemented a unified revenue collection solution to reduce delays, improve cash flow visibility, and support better service. This solution has:

  • Reduced annual third-party processing fees by approximately $45,000.
  • Decreased payment processing time and improved transparency with residents.
  • Empowered staff with tools and knowledge to innovate across departments.

School ERP Pro

Niles Township School Treasurer, Illinois

Featured Tyler Product: School ERP Pro

To drive efficient use of School ERP Pro across member districts, Niles Township School Treasurer partnered with Tyler to standardize configurations, strengthen payroll validation, and centralize training. Since identifying and implementing operational improvements, the office has:

  • Aligned payroll expenses with budgeted positions to eliminate external calculations.
  • Validated complex pension contributions to boost data integrity.
  • Created a governance mechanism to continue system optimization.

Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected
within a healthy digital infrastructure. Connecting data, processes, and people makes communities
safer, smarter, and more responsive to the needs of residents.

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