Connected Community Tyler Excellence Award Winners

This category recognizes agencies that have effectively integrated multiple Tyler solutions to enable a fully connected community within their agency, or across agency or jurisdiction boundaries, and with their residents.

Tyler Excellence Award Connected Community

Enterprise Corrections

Caddo Parish, Sheriff's Office, Louisiana

Featured Tyler Product: Enterprise Corrections

Recognizing the strains of manual and duplicate data entry between law enforcement and jail operations, Caddo Parish Sherrif’s Office adopted an integrated public safety environment. Through Tyler Alliance, the Parish:

  • Improved data accuracy for booking staff as arrest information syncs to the JMS upon arrival.
  • Processed more bookings in less time, allowing increased patrol time.
  • Streamlined cell check activities and logs, enhancing inmate management and safety.

Enterprise Justice

Hidalgo County, Texas

Featured Tyler Product: Enterprise Justice

With limited integrations and manual workflows across courts and law enforcement, Hidalgo County, Texas, modernized its technology stack in a multi-phase upgrade that transformed access to justice. The county has:

  • Integrated public safety and judicial systems through a modern, scalable platform, increasing transparency and public access.
  • Reduced back and forth paperwork between courts and law enforcement.
  • Decreased manual data entry of traffic and criminal non-traffic citations.

Enterprise Permitting & Licensing

City of Homestead, Florida

Featured Tyler Product: Enterprise Permitting & Licensing

The city of Homestead modernized permitting, compliance, and payments with Enterprise Permitting & Licensing, Payments, and Cashiering. DigEplan integration enabled a connected system, improving access, efficiency, and collaboration. The city:

  • Integrated Enterprise Permitting & Licensing with DigEPlan for electronic reviews, allowing simultaneous markup and feedback coordination in one platform.
  • Cut review time to seven days from three to four weeks.
  • Cut permit issuance time to 44 days from 88 days.

ERP Pro

City of Pharr, Texas

Honorable Mention

Featured Tyler Product: ERP Pro

To modernize their utility processes and customer experience, the city of Pharr implemented ERP Pro Utility Billing to automate billing, enhance reporting, and expand online account management for residents. Since implementing the solution, the city has:

  • Increased online payments to 33% to reduce in-person transactions.
  • Expanded reporting capabilities to support data-driven decision-making.
  • Reduced the time to complete monthly billing cycles to free staff for customer engagement.

Read Their Story

Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected
within a healthy digital infrastructure. Connecting data, processes, and people makes communities
safer, smarter, and more responsive to the needs of residents.

More About Connected Communities