Performance & Innovation Tyler Excellence Award Winners

This category recognizes organizations that have spurred innovation through their Tyler solution(s) to redefine what performance and accountability look like—both within their department and within their community.

Tyler-Excellence-Awards-badge

Enterprise ERP

City of Buckeye, Arizona

Featured Tyler Product: Enterprise ERP

The city of Buckeye sought better ways to send email, text, and call reminders to residents. The city implemented Notify to address communication gaps and support business processes across departments. Notify:

  • Filled communications gaps for existing software.
  • Enabled email, text, and call reminders for various city needs.
  • Supported Utility Billing and city clerk passport appointment notifications.
  • Augmented existing software and business processes.

Enterprise Public Safety

Town of Scarborough, Maine Public Safety

Featured Tyler Product: Enterprise Public Safety

Adoption of Enterprise Public Safety has:

  • Helped resolve staffing issues, allowing more time to be spent on people vs. systems.
  • Improved response accuracy, consistency, and dispatch reliability.
  • Increased better data-driven decisions fueled by analytics that provide mission-critical insights.

Enterprise Records Management

Yavapai County, Arizona

Featured Tyler Product: Enterprise Records Management

To improve efficiency and strengthen service across their geographically large, rural community, the Yavapai County Recorder’s Office added Recording Access and a scan-first process to enhance its Enterprise Records Management solution. These enhancements:

  • Reduced postage costs and the risk of document loss.
  • Streamlined staff workflows.
  • Limited the need for residents to travel long distances to record documents.

They also added a free fraud-alert notification service for their residents.

Enterprise Supervision

Placer County Probation, California

Featured Tyler Product: Enterprise Supervision

To reduce the time spent on routine administrative tasks that consumed officer workloads, Placer County Probation, California, turned to data insights and AI-driven community supervision. By embracing new AI technology, Placer County:

  • Augmented administrative tasks through automated transcripts, summaries, and follow-up items.
  • Improved consistency, clarity, and confidence among officers.
  • Automated routine reporting such as presentence reports.
  • Protected access to sensitive client data.

Municipal Justice

City of Victoria Municipal Court, Texas

Featured Tyler Product: Municipal Justice

The city of Victoria Municipal Court developed an expanded docketing strategy to meet people where they are after experiencing increased failure-to-appears. Through creative use of their case management system, the court:

  • Increased access to services through weekend, night, and virtual availability, improving public perception.
  • Expedited case resolution with less reliance on paper.
  • Helped the public clear records faster with payment plans, reduced fines, and community service options.

New World ERP

Lake City, Florida

Featured Tyler Product: New World ERP

The city of Lake City, Florida, modernized its operations to better serve residents by streamlining financial reporting and budgeting with New World ERP. The system automated production of the city’s annual budget book and reduced manual financial data work by 70%. Lake City also expanded digital services by launching Enterprise Permitting & Licensing to simplify applications and speed approvals. These improvements improved transparency, efficiency, and service delivery for the community.

Priority Based Budgeting

City of Liberty Lake, Washington

Featured Tyler Product: Priority Based Budgeting

The city of Liberty Lake modernized its budgeting process to align investments with strategic priorities. The city implemented Priority Based Budgeting to move beyond traditional line-item reviews with a community-driven framework. Adoption:

  • Aligned budget investments with the city’s strategic plan.
  • Documented resource allocation using ROI reports and quadrant tools.
  • Evaluated new requests based on return on investment.

Student Transportation

Allentown School District, Pennsylvania

Featured Tyler Product: Student Transportation

After identifying inefficiencies and missed subsidy opportunities, Allentown School District brought bus routing in-house and implemented Tyler’s Student Transportation software to align transportation performance to state funding requirements. Since adopting the solution, the district has:

  • Projected $2 million more in state subsidy to strengthen district funding.
  • Optimized tiered routes to maximize mileage and bus capacity.
  • Fine-tuned routes and schedules for real-world traffic challenges.

Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected
within a healthy digital infrastructure. Connecting data, processes, and people makes communities
safer, smarter, and more responsive to the needs of residents.

More About Connected Communities