Incode 10 CIS: Customer Service Representative (CSR) Training Academy Virtual Learning Lab

Pack a lunch and join us for the all new Customer Service Representative Training Academy! Do you have new CSRs or clerks who need training on the vital tasks they need to perform in Incode 10 Utility Billing and Cashiering? Let us train them for you!

This 3, half-day course covers how contacts, addresses, and utility accounts are connected and makes vital connections between these items that help CSRs with more advanced topics down the road. We will address how to manage utility accounts, create and complete service orders, take payments in Cashiering and navigate Tyler Community and Tyler U. Rest assured knowing your new CSR will get the most updated training on new features that affect their job by letting Tyler do the work for you!

(*Instructor will break 30 minutes for lunch. Time TBD by actual attendees.)

CPE Credit Information

13.0 CPE Credits

Continuing professional education (CPE) is required for CPAs to maintain their professional competence and provide quality professional services. Tyler Technologies is a CPE program sponsor and is proud to offer CPE credits for qualifying virtual learning labs. Visit the CPE link for more information on earning CPE credits through virtual learning labs.

Additional Information

Cost: $449.00 (not included in Tyler U subscription).

Registration Deadline: 02/05/2022 - 1:00 PM CDT

Cancellation Policy: Cancellations/substitutions are allowed without penalty up to 3 business days before a scheduled class. If the registrant is unable to attend their scheduled session, another registered Tyler U user may attend in original registrant’s place. If insufficient notice is provided to Tyler or a registrant fails to attend, no refund will be extended. Only users registered for the session via Tyler U will be admitted.

Late Policy: Neither CPE (if applicable) nor Tyler U credit will be awarded to participants who arrive more than 10 minutes after the start time of the session. The instructor will not review course information that was already discussed/covered. Session will be invoiced to client.