Product Sheet: Tyler 311

Tyler 311 is at the core of an integrated civic request management system that takes in citizen requests from multiple channels, manages resolutions, and measures results. As a critical part of a web-based citizen request infrastructure, the Tyler 311 software combines:

  • Comprehensive citizen request intake from the Tyler 311 online portal, MyCivic 311 mobile app, as well as via email, 311 calls, and walk-ins
  • Integrated resolution workflows that create efficiencies
  • Valuable insights and reporting for internal stakeholders

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