Modria Online Dispute Resolution

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Client Case Study

Clark County Family Mediation Center

Deliver Fast and Fair Online Dispute Resolution

Modria^® is purpose-built for online dispute resolution (ODR), leading parties step-by-step through an online process to resolve disputes as quickly as possible. Get out-of-the-box resolution flows and automatically resolve the most common — and historically time-consuming — disputes (e.g., debt, landlord/tenant, small claims, and even child custody and other complex case types).

Built-in, persistent chat available for the life of the dispute; no more restarting conversations
Document and email templates easily customizable
Pre-built resolution flows make for effortless court set up
Support for mediation and evaluation so you can have neutral parties facilitate or decide an issue
Out-of-the-box resolution flows for the most common and time-consuming disputes — debt, landlord/tenant, small claims, divorce, custody, etc.
Real-time dashboards, pre-configured reports, and data export options help you stay on top of your caseload

Help People Resolve Disputes

Get all the functionality, workflows, and communications tools necessary to build any kind of resolution, from simple debt disputes to complex family and custody cases.

Diagnose the issue by gathering relevant information
Enable an online negotiation between the parties
Provide access to mediation if needed
Refer the case for an evaluation

Modria - An Introduction

For an idea of how Modria can expand access to justice, watch this short video.

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How complete is your ODR solution?

Modria helps citizens prevent, manage, and resolve their disputes with the most sophisticated set of features in the industry.

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Modria Transforms Courts

Tyler offers an easier, faster, and less expensive way to solve minor disputes with our online dispute resolution solution. Modria leads parties step-by-step through an online process to resolve debt, landlord/tenant, and small claims cases as quickly as possible. Learn more about online dispute resolution and how it can work for your court in our tylerTALK video series.

MODRIA-Colin-Rule

Colin Rule, Industry Expert

Modria’s founders, Colin Rule and Chittu Nagarajan, created the online dispute resolution (ODR) systems at eBay and PayPal, which processed millions of disputes – 90% through automation – without human intervention. They realized the need for online dispute resolution was bigger than just the online retail marketplace.

Many courts struggle with the volume of cases being filed, while the public not only expects but also demands faster outcomes to all manner of disputes. By bringing their ODR expertise to the public sector, Rule and Nagarajan realized Modria could expand access to justice to millions while helping courts improve operational efficiency.

Colin Rule has worked in the dispute resolution field for more than two decades as a mediator, trainer, and consultant. From 2003 to 2011, he served as the first director of Online Dispute Resolution for eBay and PayPal. Before eBay, he co-founded and ran Online Resolution, one of the first online dispute resolution (ODR) providers.

Tyler Knows ODR

More Than a Million Cases

Modria has successfully handled more than a million cases in the United States and around the world.

Proven Solution

Modria is a proven, scalable solution, designed by the team that pioneered online dispute resolution at eBay and PayPal helping them solve more than 400 million cases.

World's Leading ODR Product

Modria is the world’s leading ODR product and the only ODR provider that has operated at the scale of the internet. No other ODR system anywhere in the world has handled millions of cases.

Seamless Integration With Odyssey

By integrating Modria with Odyssey^®, we are making it easier for people to achieve fast and fair resolutions for a variety of case types. This integration creates a seamless experience for judges, court staff, attorneys, and the public.

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Tyler has all your courts and justice needs covered.

Whether you need specific applications or choose a more comprehensive approach, Odyssey's integrated courts and justice solutions work together to deliver your organization thorough, up-to-date information. And with Odyssey, it’s easy to access that information when and where you need it — creating improved efficiency across the entire justice process.

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Creating safer communities and a more just society.

From dispatch to disposition, Tyler Alliance connects data and processes between public safety and criminal justice departments, agencies, and jurisdictions. By breaking through the silos, Tyler Alliance is improving safety, responsiveness, and efficiency and administration of justice.

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