Tyler Provides a District-Wide Solution

Organization Profile

  • Industry: Public School District
  • Location: El Paso, Texas
  • Student Enrollment: 46,000+
  • Number of Employees: 7,000+
  • Tyler Client Since: 2012
  • Tyler Products Used: Tyler SIS, Tyler SIS Online Registration, Tyler Pulse, Munis, Versatrans

Challenge

Upon realizing some of your district’s technology isn’t meeting your needs, what do you do? Does it make sense to stick to localized repairs and replacements — or pursue something more? At Socorro Independent School District (ISD) in El Paso, Texas, administrators decided to move to an entirely new platform. “We were having to do things manually, do a lot of work-arounds to get things done,” explained Celina Stiles, director of human resources for support personnel. “That was really the purpose for switching over.” As problems were identified in Socorro ISD’s finance, human resources, student information, and transportation technology, the district searched for a vendor who could meet all those needs. “Having one central vendor makes things a lot easier — whether it’s trainings, bringing in data, or verifying the data as it comes in and rolls out,” explained Elizabeth Rios, information systems coordinator. “We have a better grip on the information rather than trying to have different systems and different data fields. The way that data is handled by different vendors makes it a lot more complicated.”

Having one central vendor makes things a lot easier — whether it’s trainings, bringing in data, or verifying the data as it comes in and rolls out. We have a better grip on the information rather than trying to have different systems and different data fields. The way that data is handled by different vendors makes it a lot more complicated.

Elizabeth Rios

Information Systems Coordinator

Solution

When the team at Socorro ISD found Tyler Technologies, they found what they were looking for: one company providing district-wide solutions. The district first implemented Munis® for financial and human resource management in 2012, followed by Tyler SIS™ and Tyler Pulse™ for student information in 2013, and Versatrans® for student transportation in 2016. The district also rolled out Tyler SIS Online Registration to its parents that year, allowing student data to be entered directly into the system for the first time.

The district found many of its problems were helped not only by product integration, but also by the ability to correctly enter data in the first place. Hilda Miranda, PEIMS coordinator for the district, said: “Tyler SIS allows us to track our students from registration, their attendance, any discipline issues. We track data that is important to us to help us make decisions at the district level. There is a lot of our accountability behind it. We strive to make sure our data is not only accurate, but we have integrity within our system.”

Tyler SIS Online Registration also made it easier for staff to ensure the integrity of their data across the district. Miranda explained, “This process allows parents to verify student data, update contact information, complete yearly required registration forms, and review critical district information and policies. It was a great success for our district, with 90.26% of our parents completing online registration for our returning students prior to the first day of school. We had five campuses that had 100% online registrations completed by our parents. It saved time and let our staff worry about what really matters, rather than data entry and document management. And when manual registration is used, a lot of resources in terms of labor and materials are required. It saved our district over $58,000 in supplies, overtime, mailings, and postage.” These benefits went above and beyond what Socorro ISD had expected from the Tyler school solution suite.

Results

Having already seen impressive benefits across the district, Socorro ISD is looking forward to continuing to grow its investment in Tyler solutions and further enhance product integration. “Before we used to do a lot of manual work,” said Andrew Ochoa, PEIMS data technology specialist. “Administrators would ask for information, and we were having to combine reports or use other applications to put them together. Now that we have Tyler we can go ahead and pull necessary information. Not just our department, but the administrator can. It’s been a good transition — going from having to do so many reports to now doing it with one click.”

Ochoa went on to explain: “With all the products that Tyler offers working together, we’re not having to depend on a third party. Everything comes straight from Tyler and that’s really convenient for us as a district. It’s a streamlining process, and with all those products able to integrate with each other, it works perfectly.”

Case Study Highlights

  • Socorro ISD in Texas found one company -- Tyler Technologies -- that could provide a district-wide technology solution.
  • The district found that many of their problems were helped not only by product integration but by the ability to correctly enter data in the first place.
  • With Tyler SIS Online Registration, 90.26% of parents completed online registration for their returning students prior to the first day of school.

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